Having problems with your Trend Micro PC-cillin Internet Security 2005 for PC ?

Trend Micro PC-cillin Internet Security 14 loading but never loaded

\015 My copy of Trend Micro PC-cillin Internet Security 14, is approximately a year and a half old, and I have kept up with updates and virus scans. Personally, I think it's worked great, but recently it stopped working altogether. When I turn on my computer and go to the desktop page I get a little error bubble saying something like "Your computer may be unprotected, we do not detect any antivirus program" The miniicon in the toolbar reads "Trend Micro PC-cillin Internet Security 14 loading..." when you hover the mouse atop it for a while, and when you click on the main icon on the desktop to bring up the program it says "error, an existing version of this exists and Pc-Cillin cannot turn on" (or something to that effect at least).\015\012\015\012If anyone has any knowledge of why this is or how to deal with the situation, I would be very thankful. I don't think it's a virus as everything else on my computer is working fine, but it's disconcerting.\015

Answers :

I had a similar problem and this worked for me
\015\012with Trend Micros Internet Security.
\015\012You will have to uninstall the program first then reinstall it, otherwise it
\015\012will hang and cause problems with your computer.
\015\012In order to uninstall it do these steps.
\015\012Go to Control Panel > Administrative Tools > System Configuation.
\015\012Makes sure you select Selective Startup, and that Load Startup Items is unchecked.
\015\012Click OK, and you should be prompted to reboot.
\015\012After you reboot and the system is loaded your Virus Software icon will NOT
\015\012be in the taskbar trying to load.
\015\012Now go into control panel > Programs and Features.
\015\012Find the virus program, hightlight and select the uninstall option.
\015\012After its done doing that go back into the Control Panel >
\015\012Administrative Tools > System Configuration. Select Normal Startup
\015\012and hit the OK button.
\015\012Reboot again when you see the button prompt.
\015\012Now, after the system comes up, reinstall your virus software,
\015\012You should be good to go from there.
\015\012The process is for Vista, but if your running Windows XP it is very similar.
I did it. after almost a year of that damned notice "unable to start the program. a previous instance is still exiting." i tried uninstalling and found that it would stop without notice. frustrating. i tried reinstalling the same version but it wouldn't work. un-nerving. my dell is still under waranty, but, of course it doesn't cover software. i called the software tech and it would cost 130 bucks. no friggn thanx.so i went back to the trend micro site and found this page: http://esupport.trendmicro.com/Pages/I-cannot-download-Trend-Micro-Internet-Security-for-Dell.aspx and used the alternate download for windows vista and xp 32 bit. with crossed fingers i watched it remove every bit of trend micro 14. BINGO. it then wanted money for the alternate security software. i uninstalled it and bob's yer uncle. scroo the trend micro stuff, happy as a bird on the wing to be rid of it. i am perfectly safe with superantispyware, avg,  windows defender, and windows firewall- all free!
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