Having problems with your Toshiba Satellite L305D-S5881 Notebook ?

Error messages that wont leave the screen

\015 I have two error messages that keep popping up no matter how many imes I click okay.They are a MAINSTUB.EXE Bad image and a CCSVCHST.EXE. Bad Image I do mot know where they are coming from or what I need to do to fix theses two problems I need help.\015

Answers :

Please download SmitfraudFix (by S!Ri)
\015\012Extract the content (a folder named SmitfraudFix) to your Desktop.

\015\012Next, please reboot your computer in Safe Mode by doing the following :\015\012
  • Restart your computer
  • \015\012
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • \015\012
  • Instead of Windows loading as normal, a menu with options should appear;
  • \015\012
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • \015\012
  • Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
\015\012Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

\015\012You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

\015\012The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

\015\012The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

\015\012A text file will appear onscreen, with results from the cleaning\015\012process; please copy/paste the content of that report into your next\015\012reply.

\015\012The report can also be found at the root of the system drive, usually at C:\\rapport.txt

Warning: running option #2 on a non infected computer will remove your Desktop background.

\015\012Download Superantispyware (SAS) free home version


\015\012 Install it and double-click the icon on your desktop to run it.
\015\012·\011It will ask if you want to update the program definitions, click Yes.
\015\012·\011Under Configuration and Preferences, click the Preferences button.
\015\012·\011Click the Scanning Control tab.
\015\012·\011Under Scanner Options make sure the following are checked:
\015\012o\011Close browsers before scanning
\015\012o\011Scan for tracking cookies
\015\012o\011Terminate memory threats before quarantining.
\015\012o\011Please leave the others unchecked.
\015\012o\011Click the Close button to leave the control center screen.
\015\012·\011On the main screen, under Scan for Harmful Software click Scan your computer.
\015\012·\011On the left check C:\\Fixed Drive.
\015\012·\011On the right, under Complete Scan, choose Perform Complete Scan.
\015\012·\011Click Next to start the scan. Please be patient while it scans your computer.
\015\012·\011After the scan is complete a summary box will appear. Click OK.
\015\012·\011Make sure everything in the white box has a check next to it, then click Next.
\015\012·\011It will quarantine what it found and if it asks if you want to reboot, click Yes.
\015\012·\011To retrieve the removal information for me please do the following:
\015\012o\011After reboot, double-click the SUPERAntispyware icon on your desktop.
\015\012o\011Click Preferences. Click the Statistics/Logs tab.
\015\012o\011Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
\015\012o\011It will open in your default text editor (such as Notepad/Wordpad).
\015\012o\011Please highlight everything in the notepad, then right-click and choose copy.
\015\012·\011Click close and close again to exit the program.
\015\012·\011Please paste that information here for me regardless of what it finds with a new HijackThis log.

\015\012This will take some time!!!!!!!!
The files you are referring to are listed as Norton 360 related. Did you recently attempt to uninstall Norton or has your install of Norton become unstable?

If you need to reinstall Norton follow these directions to do so.

If you are attempting to simply uninstall Norton you'll want to use this utility to do it completely.
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