Have a Toshiba Satellite Laptop A135 which has a cd/dvd rom drive burner that does not seem to be reconized by my system. Under CD/DVD drive in my systems info. it only lists my Magic Jack phone line. When I put in a disk in the drive it makes normal sounds and attempts to run but nothing happens beyond that. I installed the Toshiba Recovery and applications drivers thinking that it may be a software issue, but the disk did install. What could be happening?

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Your CD drive or DVD drive is missing or not recognized by Windows or \015\012other programs, so you cannot play or access a CD or DVD.

This issue \015\012might have occurred after you installed, uninstalled, or updated a \015\012program or Windows Vista.

This article helps you fix the\015\012 problem. To have us fix this problem for you, go to the "Fix it for me"\015\012 section. If you would rather fix this problem yourself, go to the "Let me fix it\015\012 myself" section.

To fix this problem automatically, \015\012click the Fix this problem \015\012link. Then, click Run now button from the Automated \015\012Troubleshooting Services page and follow the steps in this wizard.


Note This \015\012automatic fix only applies to Windows XP and to Windows Vista. If your \015\012computer is running Windows 7, go to "Windows 7"\015\012 under the "Let me fix it myself" section.

Important This\015\012 section, method, or task contains steps that tell \015\012you how to modify the registry. However, serious problems might occur if\015\012 you modify the registry incorrectly. Therefore, make sure that you \015\012follow these steps carefully. For added protection, back up the registry\015\012 before you modify it. Then, you can restore the registry if a problem \015\012occurs. For more information about how to back up and restore the \015\012registry, click the following article number to view the article in the \015\012Microsoft Knowledge Base: \015\012322756 \015\012 \015\012 (http://support.microsoft.com/kb/322756/\015\012 )\015\012 How to back up and restore the registry in Windows
This\015\012\015\012 problem is caused by two Windows registry entries that have become \015\012corrupted. To fix the problem, you have to use Registry Editor to delete\015\012 the corrupted Registry entries. To use this method, you must be logged \015\012on to Windows as an administrator. If you need help verifying that you \015\012are an administrator, visit the following Microsoft Web site: \015\012http://support.microsoft.com/gp/admin\015\012 (http://support.microsoft.com/gp/admin)

To\015\012 fix it yourself:
\015\012Windows Vista;\015\012 \015\012

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1. Click Start and then click All Programs.
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2. Click Accessories, and then click Run.
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3. Type regedit,\015\012 and then click OK. If you are prompted for an administrator password or\015\012 \015\012for a confirmation, type the password, or click Allow.
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4. In\015\012 the navigation pane, locate and then click the following registry \015\012subkey:HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Class\\{4D36E965-E325-11CE-BFC1-08002BE10318}
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5. In\015\012 the right pane, click UpperFilters.
   
   Note\015\012 You may also see an UpperFilters.bak registry entry. You do not have to\015\012 remove that entry. Click UpperFilters \015\012only. If you do not see the UpperFilters registry entry, you still might\015\012 have to remove the LowerFilters registry entry. To do this, go to step \015\0128.
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6. On the Edit menu, click Delete.
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7. When you are prompted to \015\012confirm the deletion, click Yes.
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8. In\015\012 the right pane, click LowerFilters.
   
   Note\015\012 If you do not see the LowerFilters registry entry, unfortunately this \015\012content cannot help you any further. Go to the "Next Steps" \015\012 section for information about how you can find more solutions or more \015\012help on the Microsoft Web site.
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9. On the Edit\015\012 menu, click Delete.
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10. When you \015\012are prompted to confirm the deletion, click Yes.
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11. Exit\015\012 Registry Editor.
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12. Restart the computer.

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Hi,
Please follow the steps below to resolve the issue...

Press the Windows Key + R (click on start-->Run) and type devmgmt.msc and press enter.

Device manager will open up.

Click the + sign beside DVD/CD Drives.

Right Click on the device listed under it and select Uninstall

Restart the PC and let the driver install automatically.

Check the issue once again.