Having problems with your HP PC Desktops ?

My hp pavillion dv8305us will not access my cd/dvd rom. the device manager say's it's working properly, yet it is not detected, and is not on ''my computer'' page. i contacted hp, and also tried the microsoft fix, yet still no cd or dvd device working ?

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Answers :

Does it show up in your BIOS settings? If so, then go back into BIOS, where the setting for CD/DVD Boot Priority selection is, select the one you have issues with and hit the "Page Up" on your Keyboard so that CD/DVD is the 1st to boot (of CD/DVD's, that is...) then go to Item Boot Priority and make your HDD the 1st Boot item, the CD/DVD you have issues with be your 2nd boot device, and add two more Bootable items or have the last settings say Bootable. Now, restart your machine, let it go through its Boot sequence, now go into Device Manager, find your CD/DVD, open Region,, choose the Region you are in and hit APPLY, the go to Populate- NEXT TO Region, click POPULATE, then close out of everything and try it out. If it still doesn't work, uninstall the drivers, remove the CD/DVD, all cables and write down the Make, Model & Serial# on top of the CD/DVD Drive (SAVE for later!), reinstall. Do ALL I mentioned above, 1st, then try it again. If it still doesn't work, you will have to go to the manuf. HOME website, find your make, model & serial #, they will either have a sftwr. dwnld. or both a Flash sftwr. dwnld. (Desktop and automatic- don't worry, it does all of the work) and the latest sftwr. driver- which willmost likely be found by the Flash program they have you dwnld. So, take your time, be patient and keep your chin up. By the way, is it the Philips Brand? If so, then you WILL have to do ALL of this. I build PC and repair-maintain as a hobby and the Philips, ASUS and SONY are always doing something like this to most of their Image Drives because of specific motherboards... Good Luck and, again, be patient.
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