Having problems with your HP Pavilion dv6000z Notebook ?

My daughter has a asus Eee pc note book laptop ,she has a virus that is blocking all off her attempts to download antivirus can u advice please


Answers :

What is the operating system of the laptop?
it is XP, Vista, or Windows 7?

You can do this

Turn your computer on

Once you press the power button of the latop
Immediately tap the F8 key on the keyboard

Once you did that you will see a black screen that says:

Windows Advance boot option:

select Safe Mode with Networking

after that, the windows will load on Safe Mode

then select your account

once logged-in

try to check if you still has internet connection

IF YES, go to this site: http://www.malwarebytes.org

to download an effective anti-malware software
once downloaded

restart your computer

and go back to normal mode of Windows
then, log-in to your account

install the downloaded Malwarebytes software

then update it and finally do a scan.

This software is very effective.
Download and run the free version of MalwareBytes' Anti-Malware. Let it do a complete scan, which may take a while, and correct any problems it finds. This is a very effective tool against many of the viruses.

Additional information, removal tools and many competent helpers can be found at BleepingComputer.com.
Repair Help & Product Troubleshooting for HP Pavilion dv6000z Notebook

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