Having problems with your HP Compaq Presario SR2013WM (RE468AA#ABA) PC Desktop ?

I have a hp compaq presario sr2013wm desktop that recently died on me. i didn't have a backup copy to reinstall so i used my moms copy from her computer (she has a emachine) (i figured it was windows xp, it would work.) i now have my computer back, under an emachine but it won't let me connect to the internet (i have fiber internet) it comes up page cannot be displayed. but it works on my laptop just fine. the desktop is for my kids, can you please help.....


Answers :

Hello, the reason internet is not working on this newly installed windows XP is becuase (most likely)you are missing network card drivers.
\015\012To verify right click "My Computer", and select "Properties", then click on "Hardware" tab and click on "Device manager" here you will see anything that is missing drivers has a yellow Excalmation mark (!).
\015\012NOw that you have checked which items are missing drivers:-
\015\012First thing you should do is open the link below on the laptop with the internet.
\015\012http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3300335
\015\012
\015\012Download Nvidia LAN drivers on your laptop and find a way to bring it to your HP desktop, copy to flash drive, burn it on cd etc...
\015\012Install LAN drivers on your HP computer, restart your computer and test internet.
\015\012If internet is now working visit the link above again from HP computer and download all the drivers that are missing in device manager, install them one at a time.
\015\012
\015\012I hope this helps. Let me know if you still have problems or get stuck at something.
\015\012
\015\012Kind regards,
\015\012
\015\012Amar Sondhi
Repair Help & Product Troubleshooting for HP Compaq Presario SR2013WM (RE468AA#ABA) PC Desktop

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