Having problems with your HP Compaq Presario SR2011WM PC Desktop ?

I'm having problems with WindowsXP loading at start-up

\015 My computer will not load WindowsXP at startup / I've tried the RECOVERY feature but it says its unsuccessful. I have a Compaq Presario SR2017CL w/XP Media Center. I'm frustrated at this point. I've tried the recovery disk and it still won't load in order to fix the problem. I have Norton360 that I downloaded Aug. 2008; do you think I have a virus? How can I fix the problem when I can't get pass the startup. HELP!!!\015\012\015\012Or e-mail me at [email protected] on Tuesday. Thanks for any help you can give me.\015

Answers :

I don't think you have a virus, Norton 360 is a very good antivirus program and would have caught it. Try disabling all of the Norton 360 features then load the Windows XP disc. Sometimes anti-virus programs interfere with the processs. I am assuming you have the Windows XP original disc. This should work.
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