Having problems with your HP Compaq Presario SR2011WM PC Desktop ?
It will boot up to the windows screen and freezes.
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\015 HP Compaq Presario SR2011WM PC Desktop ... It will boot up to the windows screen and freezes.\015
\015\012To remove this, follow these steps. Skip Step 1 if it is not relevant.
\015\012Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.
NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.
- Turn off the PC and unplug the power cord. \015\012
- Disconnect the mouse, and any other peripherals attached (Printer, scanner, webcam, zip drive, phone cord, network cable and other devices). Leave only the keyboard and monitor cable attached. \015\012
- Press and hold the power button on the front of the PC. Release after 10 seconds. \015\012
- Plug the power cord back in. \015\012
- Turn on the computer. \015\012
- The computer displays the We apologize for the inconvenience... message. Allow the timer to count down from 30 to 0. \015\012
- If the computer successfully starts to the Windows desktop and does not restart to the error message, connect one device and wait until Windows recognizes it. \015\012
- To find if a device is causing the error, continue connecting the devices, one at a time, restarting the computer each time, until the device that is causing the error is found.
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