Having problems with your HP Compaq 6710b Notebook ?

No sound from internal speakers on HP Compaq 6710b

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\015 I have no sound from internal speakers unless i plug in headset. Then I get great sound with headset. Volume is turned up. Nothing is muted. All of the sound icons work like sound is working just don't hear anything Went to HP site downloaded drivers and reinstalled. \015\012Running WinXP\015

Answers :

Hello dee

The speakers may have accidentally gotten disconnected because of a loose connection internally in the laptop. If it is still under warranty, don't open it, otherwise the screws on the bottom can be removed, they are held in with some locktite so it will be hard to get the out the first time. Then just follow the wires from the speakers to the board and see if anything is lose and just press every connection firmly in. Let me know if you have anything else that I can help you with.

bestdarngood
Here is the HP troubleshooting document
\015\012http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3356620&prodTypeId=321957&prodSeriesId=3356620&objectID=c00035555
\015\012
\015\012From what you describe, I suspect one of the following:
\015\012
\015\012#1 Internal speakers are not properly configured in Control Panel
\015\012#2 The Internal Speakers failed or are not connected to the mothreboard
\015\012#3 A sound driver issue (make sure you have the latest BIOS and Sound driver installed )
\015\012#4 The microswitch in the headphone jack that disables internal speakers when on headphones has failed and turned off the speakers.
Repair Help & Product Troubleshooting for HP Compaq 6710b Notebook

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