Having problems with your Gateway PC Desktops ?

HELP!!! i have a virus and its file name is a2ne6iefh.exe , it has taken over my computer , the only way i can access anything is with task manager on the user account that is on my computer so i dont have permission to do anything with it and it has the task manager disabled on my administrative account, however i can access the internet from the user account but i dont have a clue how to take care of this although i have been able to remove several viruses from different computers this one see


Answers :

I don't know if you have done this already but you could try restoring your computer to an earlier period, before you started experiencing this virus. What version of windows are you using and do you currently use an anti virus product on your system? I personally would recommend Norton 360 which is the product I use. That aside, if you can't do anything whilst on the main desktop screen then you could try rebooting and pressing F8 in order to access the Advanced Options menu. From here you can choose to boot up into what's called Safe Mode. This will boot your computer with a minimum configuration including basic device drivers as well as basic video graphics. If you access Safe Mode hopefully the virus is not present in this mode and this will enable you to do certain things like restoring your computer to an earlier date from here. You can also try and install antivirus software if you have the original disk in this mode, that's if you're not using an antivirus product at the moment. If you were unable to do anything then the worst case scenario would be to restore your system completely and reinstall windows using your original windows disk if you have it. This would give your system a clean start but obviously you would have to begin over, getting the updates from the microsoft site and so forth. This would take a while but not overly long, I would say two to three hours. If you don't have the original disks then you could perhaps try contact your computer's manufacturer and asking them to send you all the original disks that go with your particular brand of computer. The ease of this all depends on how old your computer is. I don't know if this is much help to you but I'm willing to carry out further research on your behalf if you provide following details:
\015\012
\015\012Windows Operating system you use.
\015\012Make and model of your particular computer.
\015\012How old? number of years you had computer.
\015\012
\015\012Good luck, sorry I'm not much help otherwise.
\015\012
\015\012Andrew
Try a free program called Malwarebytes to get rid of the viruses. Can be downloaded from http://www.malwarebytes.org/
\015\012
\015\012If your Task Manager is still disabled after the virus is cleaned then try this.
\015\012Open up "regedit.exe" through a search for the file, in Dos (Cmd.exe) or type it in the "run" menu (Xp)
\015\012
\015\012Careful in here (registry), can really mess your computer up. By using the folders on the left hand side, browse to Software\\Microsoft\\Windows\\CurrentVersion\\Policies\\System

Now you are looking "DisableTaskMgr". You can either delete the whole "disableyaskmgr or change the value of it. A value of 1 disables your taskmanager, a value of 0 enables your taskmanager.
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