Having problems with your Gateway GT5220 PC Desktop ?

Encoded email Thank you for your quick response but it isn't password protected. I was sent an email with a text attachment. When I went to open it it said I needed something to read it. I think it was asking for adobe reader. Anyway I tried to open it without the adobe reader and it is encoded. I then downloaded the adobe reader and it won't work now either. I forwarded the e-mail to someone else who had adobe reader and they had no problem reading it. Not sure what to do now. Any advice would

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Answers :

Hi Charlie,

Yes, you cannot just open a .pdf file (Adobe format) by opening it as a text file. It will look like a bunch of strange characters if you try to open it on Notepad or Word.

Did you reboot your computer after installing Adobe Acrobat Reader? After installation any .pdf files will be opened automatically by Adobe Reader, but only after your computer is restarted.

Also, if you look in your email on the list of files attached, the file should have a name ending in .pdf. That's how the system recognizes it as an Adobe Acrobat file. If it doesn't have the correct extension, you'll need to save it and change the file type. The way you do that depends on which Windows you have an if you're hiding the extension type (which is the default setting).

Worstcase, you can just have your friend open it and print it for you.

By the way, I wish you hadn't rated my answer as "Inappropriate". I got a score of 40/100 instead of 70/100 for a "Thanks for Trying"... :-( Anyway, hope that helps you out.

-Vince

Repair Help & Product Troubleshooting for Gateway GT5220 PC Desktop

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