Having problems with your Gateway BTO E-4100 (12093251.02) PC Desktop ?

Integrated network card with GigE switch

\015 Hello,\015\012 Recently my company switched to a GigE backbone, with GigE switches. About a week and a half later, we started having problems with our Gateway E-4100s. Acts like the network card is inop. Will try to connect, then drop the network connection.\015\012\015\012 I tried updating the drivers, setting the speed of the card, and trying to go with 1000Mps. Sometimes it would work, then I would restart, and the system would not see the Nic any longer. Please let me know if anyone has any ideas. Thanks.\015\012\015\012 Our fix for now is to put in a PCI 10/100 network card.\015\012\015\012Tom\015

Answers :

Hi twalden,

I'm not sure what brand of switches your company has moved to, but it sounds like perhaps the switches are mandating a gigabit (1000Mbps) connection rather than an auto-negotiated one. If you know how to patch or remote in to the switches, check those settings; if you don't, reply with the make and model of the switches and I can get you further info.

I realize this sounds funky but I've had a very similar experience with some Cisco switches in the past. Does the 10/100 NIC you put in maintain the connection, or does it drop from time to time as well?

Ben
Repair Help & Product Troubleshooting for Gateway BTO E-4100 (12093251.02) PC Desktop

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