Having problems with your Gateway 7330GZ Notebook ?

I cannot get my laptop to connect to the internet either wirelessly or hard-wired. I have two other laptops, connected wirelessly, and a desktop connected via hardwire. It recognizes the router but says it cannot connect to the internet. As it's a new unit, I've even restored the unit to factory specs but, no change


Answers :

If you are trying through wireless, first unplug the wire from the laptop,
\015\012
\015\012make sure that the wireless switch on your laptop is turned on.
\015\012
\015\012click on start, control panel, network connections/network & internet/ Network and sharing center..
\015\012
\015\012right click on wireless network connection Icon, if it says disable, it means it is enabled already.
\015\012
\015\012then click on status..
\015\012
\015\012from here the steps would differ from OS to OS
\015\012
\015\012then click on Support tab (for XP)
\015\012check the address type, it should be "Assigned by DHCP"
\015\012and if you see the IP Address starts with 169., it is a bad IP and needs to disable the connection and enable it.
\015\012
\015\012if the connection type is "Assigned Manually, right click on wireless network connection icon and click on properties and click Internet Protocol(TCP/IP) and click on properties, in this window, check the option "Obtain IP Address Automatically from DHCP"
\015\012
\015\012click ok and OK ..
\015\012
\015\012again right click on the wireless network connection icon and click on view available networks... click on your router name and click on connect..
\015\012
\015\012now check the functionality.
\015\012
\015\012if you are using windows 7 or vista,
\015\012
\015\012click on status, click on details for the IP Address..
\015\012
\015\012We see DHCP Enabled as YES or NO instead of "Adress type"in XP
\015\012
\015\012if it says no, it means it is assigned manually. to change to DHCP , right click on Wireless Icon, select properties, click on IPV4 IP address and click properties, then select obtain automatic..
\015\012
\015\012then try again..
\015\012
\015\012hope this works,
\015\012
\015\012Narendra Tirunahari
\015\012
\015\012
\015\012
Http://support.gateway.com/s/Mobile/Gateway/7000Series/4997nv.shtml

Try emailing them at:
http://support.gateway.com/support/contact/email.shtml
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