Having problems with your Gateway 7330GZ Notebook ?

RECOVERING GATEWAY LAPTOP WITH RESTORE DISC WE BOUGHT BUT IT FREEZES WHEN IT GETS TO THE WINDOWS XP HOME EDITION SECTION


Answers :

I grabbed this from another site. It worked fantastic, give it a try and it might fix your problem, I know it helped me tones after spending nearly 2 days playing with a similar sounding problem as yours.

URL: http://forums.techguy.org/hardware/582490-freezing-during-full-system-restore.html


Gateway Laptop Freezes during System Restore
Had the same problem, turns out it's a well known issue to Gateway and Microsoft it's due to "SpeedStep" and it must be disabled. Here's the chat log with Gateway tech support:

do these steps to disable SpeedStep in the BIOS Setup Utility and then run System Restore again on your computer.
1. Turn on the computer and begin pressing the F2 key in one-second intervals. If you perform this step correctly, you see the BIOS Setup Utility menu. If Windows loads normally, repeat this step.

2. In the BIOS Setup Utility, press the RIGHT ARROW key to select the Advanced menu.

3. On the Advanced menu, change the Intel SpeedStep setting from Enabled to Disabled.

4. Press the RIGHT ARROW key to select the Exit menu.

5. On the Exit menu, select Save Changes and Exit

6. Restart the computer and run System Restore.

7. After completing the restore, download and install the Critical Update for Windows XP (KB885626) package from the Microsoft Web site.

8. Once the KB885626 package is installed, re-enable Intel SpeedStep in the BIOS Setup Utility.

Myself...I am not going to turn SpeedStep back on it caused me enough time and hassle that I don't want to take a chance that it will screw something else up.
Hope that helps anybody that finds this issue too. I got here by Googling but didn't find a fix anywhere on the net until I chatted w/ Gateway. And if the Laptop was not under warranty, they wouldn't have talked to me. Sad that it's a well know issues and one cannot even search their site for "a known issue"
Good Luck!
Mike
Repair Help & Product Troubleshooting for Gateway 7330GZ Notebook

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