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My emachine T3624 i bought used, and i cant get norton off of it,

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\015 Norton fire wall wont let me connect to internet how do i get it off and or reboot as new, its not like my dell on new reboot to factory i can do that but not on this dang machine,can u help?\015\012it tells me to go to norton site for help but cant get out to go there.i cant get out to any where with my ie7\015\012also by clicking on send to drive E on my desk top items to save them will this save the file or just the desk top i-con?\015

Answers :

Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
\015\012
    \015\012
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. \015\012
  3. Delete the program installation folders for all Symantec program that were installed.
  4. \015\012
  5. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
\015\012
    \015\012
  • C:Program FilesNorton Internet Security
  • \015\012
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
\015\012
    \015\012
  • Click on "Windows Key" and select Control Panel
  • \015\012
  • Double click on Folder options.
  • \015\012
  • Click on View Tab
  • \015\012
  • Un-check "Hide file extensions for known file types."
  • \015\012
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • \015\012
  • Click on Apply
  • \015\012
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
\015\012
    \015\012
  1. Click on "Windows Key" and select Computer.
  2. \015\012
  3. Double click on C Drive
  4. \015\012
  5. Go to the following locations and delete the following folders.
\015\012
    \015\012
  • c:Program FilesNorton Internet Security
  • \015\012
  • c:Program FilesCommon FilesSymantec Shared
  • \015\012
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
\015\012
    \015\012
  • Click Start and then Run.
  • \015\012
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • \015\012
  • The Registry Editor will open.
  • \015\012
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

\015\012
    \015\012
  • Press the Delete key on your keyboard and click Yes to confirm.
  • \015\012
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

\015\012
    \015\012
  • Press the Delete key on your keyboard and click Yes to confirm.
  • \015\012
  • Click on File in the top toolbar and then click Exit.
  • \015\012
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Hi
\015\012
\015\012If you are using Norton Personal firewall then follow these simple steps :
\015\012
\015\012\015\012\015\012\015\012\015\012Turn on or turn off Norton Personal Firewall\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\0121 \015\012Start Norton Personal Firewall.\015\012\015\012\015\012\015\012\015\012\015\0122 \015\012In the left pane, click Status & Settings.\015\012\015\012\015\012\015\012\015\012\015\0123 \015\012Click Security.\015\012\015\012\015\012\015\012\015\012\015\0124 \015\012Click Turn on or Turn off.
\015\012
\015\012If you are using Norton Internet Security then follow this steps :
\015\012
\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012STEP 1\015\012 \015\012Log on using the Supervisor account\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\0121 \015\012Start Norton Internet Security.\015\012\015\012\015\012\015\012\015\012\015\0122 \015\012In the Norton Internet Security window, in the left pane, click User Accounts.\015\012\015\012\015\012\015\012\015\012\015\0123 \015\012The account that you are logged on as is displayed after "you are logged on as:" \015\012\015\012
    \015\012
  • If you are logged on as Supervisor, go to "To turn on or turn off Norton Internet Security."
\015\012
    \015\012
  • If you are not logged on as Supervisor, go to line 4 of this STEP.
\015\012\015\012\015\012\015\012\015\012\015\0124 \015\012Click Log Off.
\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\0125 \015\012In the Confirm dialog box, click Yes.\015\012\015\012\015\012\015\012\015\012\015\0126 \015\012Click Log On.\015\012\015\012\015\012\015\012\015\012\015\0127 \015\012In the Log on dialog box, in the Account Name list, click Supervisor.\015\012\015\012\015\012\015\012\015\012\015\0128 \015\012In the Password field, type your password. \015\012 If you have never assigned a password to the Supervisor account, leave this field blank. \015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\0129 \015\012Click OK. \015\012 You should see the text "You are logged on as: Supervisor."\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012STEP 2\015\012 \015\012Turn on or turn off Norton Internet Security\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\0121 \015\012Start Norton Internet Security.\015\012\015\012\015\012\015\012\015\012\015\0122 \015\012In the left pane, click Status & Settings.\015\012\015\012\015\012\015\012\015\012\015\0123 \015\012Click Security.\015\012\015\012\015\012\015\012\015\012\015\0124 \015\012Click Turn on or Turn off. \015\012
\015\012Thanks
\015\012Rylee
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