Having problems with your Dell Inspiron 1501 Notebook ?
HELP - think my dvd/cd drive is corrupted
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\015 Left a disc in my drive overnight. Now I am getting a message saying I need to put in disc 'unload' which obviously I can't put it (even if I knew what it was) because the e drive is not working. The icon does not show up for the e drive. When I started the computer I had some message about Roxio having shut down in a "strange way"? \015\012\015\012The sound on my computer did not work. I have managed to make that work by rolling back the driver. Tried going onto the device manager to do the same for the e drive, but got this message\015\012\015\012Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)\015\012\015\012The Microsoft 6to4 adapter is not working either. Got this message\015\012\015\012This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)\015\012Did the search to fix the problem but it concluded that the software does not need updating.\015\012\015\012I have all the original discs that came with my DELL Inspiron 1501, but a bit of a problem to use them if the disc driver ain't working. I do have another computer which I could run them on if this will help at all to get the info I need.\015\012\015\012Please help I am desperate. This is the crunch time for the course I am on, I have to save my work to disc and it's broken down.\015\012\015\012thanks\015
Download the BIOS flash and run it first. Next go to the Device Manager and uninstall the CD-ROM device. Run the driver for the CD to re-install it. Install any other device drivers that you downloaded. When you have them all installed, restart the laptop.
Good luck and please let me know how it works out for you. Especially if you need further assistance.
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