Having problems with your Dell Dimension 3000 PC Desktop ?
Blank screen after boot up
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\015 I have a dell dimension 3000 desktop. i bought a hd2400 ati radeon graphics card. everthing worked fine for a while now. i accidentally uninstalled the ati software (catalyst i believe it is) instead of media center. upon reboot, i am able to view windows loading, then it goes blank. i have tried about every possible troublshooting step possible. after i installed the new card, i had to go to device manager to disable the oem card to get the new card to work. the pc came with an onboard oem graphics card. i had the new card connected with the dvi cable. the original card connects with the standard analog (i believe its vga or rbg). i have tried both cards and cables. i even have an adapter to go from dvi to vga. i have tried to boot in safe mode. i have tried removing the graphics card and just booting with the oem card connected, same result. no matter what i try i cant get windows xp to view on the monitor after it loads. neither card will send the signal. i hear it load up but no visual. hopefully i covered everything. any tips would be appreciated!\015\012 i reset the bios. that didnt work, i then tried again by removing the battery for 30 seconds. it still loads windows xp, then the screen goes blank. i hear windows xp sign on chime so i know the OS loads, but no video. i can get to that point with either card. if i put the radeon card back in, i can view windows loading, or if i plug in the oem cable and try that way. any other ideas guys? thanks!\015
- Master boot record \015\012
- Partition tables \015\012
- Boot sector \015\012
- NTLDR file
If you have the Windows XP CD-ROM, use one of the following methods. \015\012Method 1: Troubleshoot the specific element that causes Windows not to load\015\012\015\012 loadTOCNode(4, 'resolution');\015\012 \015\012Note This option requires that you perform multiple steps to determine the exact element that causes the issue. This option may allow for you to keep customizations in Windows. \015\012
- Restart your computer in safe mode. To do this, press the F8 key while Windows is starting. Then, create a Windows XP boot disk to start the computer.
For more information about how to create a Windows XP boot disk, click the following article number to view the article in the Microsoft Knowledge Base: \015\012305595 (http://support.microsoft.com/kb/305595/ ) How to create a bootable floppy disk for an NTFS or FAT partition in Windows XP \015\012315222 (http://support.microsoft.com/kb/315222/ ) A description of the Safe Mode Boot options in Windows XP If you can start the computer from the boot disk without receiving an error message, the damage is limited to the master boot record, the boot sector, or the NTLDR file. After Windows XP is running, immediately back up all data before you try to fix the boot sector.
Use Disk Management to view the partition information and to verify that the disk partition (or partitions) is correct. To use Disk Management, follow these steps: \015\012
- Click Start, right-click My Computer, and then click Manage. \015\012
- Expand Storage, and then click Disk Management.
If you do not have a current backup copy of the data on the computer, contact a computer specialist to determine the best method of data recovery and configuration. \015\012
- Run a current virus scanning program to verify that no virus is present. \015\012
- Repair the master boot record by using the FIXMBR command from the Windows XP Recovery Console.
For more information about how to use the Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base: \015\012307654 (http://support.microsoft.com/kb/307654/ ) How to install and use the Recovery console in Windows XP Note For more information about an error message that you may receive when you use the FIXMBR command, click the following article number to view the article in the Microsoft Knowledge Base: \015\012266745 (http://support.microsoft.com/kb/266745/ ) Error message when you run fixmbr command Warning If your computer is infected with a virus and you use the FIXMBR command, you may be unable to start the computer. Before you use this command, make sure that the computer is not infected with a virus. \015\012
- If the primary boot partition is a FAT partition, use the FIXBOOT command from the Windows XP Recovery Console to write a new boot sector on the system partition, and then use the FIXMBR command to repair the master boot record.
- Use the Windows XP CD-ROM to start your computer. On the Welcome to Setup screen, press ENTER to set up Windows XP. \015\012
- Press F8 to agree to the license agreement. \015\012
- Use the ARROW keys to select the Windows XP installation that you want to repair, and then press R.
Windows XP Setup repairs the installation files, Windows XP automatically restarts, and then the Setup program finishes the repair of your Windows XP installation. \015\012
- Follow the remaining steps to set up Windows.
Note You must have your 25-character product key to complete these steps. \015\012
- As soon as this issue is resolved, make sure that the firewall is enabled, and then visit the following Microsoft Web site to reinstall the latest updates: \015\012http://windowsupdate.microsoft.com/ (http://windowsupdate.microsoft.com/) \015\012
- Run a virus scan on the computer because problems with corrupted elements can be attributed to viruses.
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