Having problems with your Compaq Presario 5716 PC Desktop ?
Frozen during boot-up, keyboard still works
\015 Hello,\015\012\015\012I have a problem with my HP computer. It is a little old (about 6 years old).\015\012\015\012When I turn on the computer, the usual screen of "COMPAQ" appears, but rather than continuing to the blue screen that indicates Microsoft, it now stays on the COMPAQ screen. \015\012\015\012This happened a few times lately, but before I just randomly hit Ctrl+Alt+Del a couple of times and then it would reboot and continue just fine. But this last time even the Ctrl Alt Del won't do. It just stays in the COMPAQ screen.\015\012\015\012Can you please help me? Thank you..\015
Sounds like the PC is running into a hardware failure and the Compaq splash screen is probably hiding some additional information. It?s been a long time since I've owned a Compaq, however, what you need to do first is eliminate the Compaq screen to show us whatever boot details it may be hiding. I seem to recall on my old Compaq (and most Dells) I had to disable the Compaq screen in the BIOS settings. \015\012\015\012Hitting the F10 key as soon as the Compaq screen appears I believe will get you into the BIOS program, however, be warned if you change anything in there by accident you will be causing yourself a world of trouble.\015\012\015\012After you get into there you want to look for the Boot selection of the menu. In there somewhere will be a setting referring to something similar to ?reveal boot details? or hide splash or Compaq screen?. If it isn?t obvious let me know, I?ll have access to an older Compaq with a similar BIOS and can give you more details.\015\012\015\012If you are able to disable the splash screen reboot the PC and watch for errors. Based on the age of the machine and past history I suspect you?ll find a boot disk or read error.
Repair Help & Product Troubleshooting for Compaq Presario 5716 PC Desktop
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