Having problems with your Compaq Deskpro EP PIII-650MHz/ 128MB/ 10GB/CDROM/ FDD/ ENET/ Keyboard/ Mouse/ WIN98COA/ No OS - (CODEEPPI1210) PC Desktop ?

Toshiba Satellite L3550-S7812 - Following error occurs when the DVD RW is attempting to load: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I tried uninstalling the driver and reinstalling it. Got the the same error message after the DVD RW driver was installed and system tried to load it. According to Toshiba diagnostic the, DVD RW is a "PIONEER DVD-RW DVRKD08L ATA Device". I went to the Toshiba Tech site to see if I cou

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Answers :

Ok! I'm not an expert, but I took advantage of my Toshiba warranty and got some tech support. Fortunately, I remember what they told me to do and I wish to help. :D I have Windows Vista, so if something isn't quite the same, ask and I can probably clarify it for XP.

We will be editing the registry, so please back up your computer/set a system restore point.

First, make sure all programs and windows are closed, then open the start menu and type into the "command" into the start search field (for xp users, go to run, then type in "cmd") and press enter. This will open up the command prompt window. It's a black window.

Now, in the black box, type in "regedit" and press enter. This will open up the registry editor. We will be deleting two values from the registry in order to make the computer properly detect the DVD drive.

Once you have the registry editor open, you will have to open a series of folders to access the particular registry values that need to be deleted. It will be displayed like this:

Folder>Sub Folder>Sub Sub Folder

Please open the following folders in the registry editor in the following order:

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class

From here, you need to select the folder which is ninth from the top in the Class folder. The name of this folder is {4D36E966-E325-11CE-BFC1-08002BE10318

In this folder with an extraordinarily long name of jibberish, you will find two files entitled "LowerFilters" and "UpperFilters," respectively. Click on LowerFilters to select it then either right click and select the delete option or simply press the delete key on your keyboard, then confirm that you would like to delete it. Click UpperFilters to select it then repeat the process followed for LowerFilters.

Lastly, close all windows and restart your computer.

Your DVD-RW drive should work now. To test it, put in any CD/DVD/whatever.

I hope this helps and if it doesn't, then I apologize. I wish I could help more, but I'm just repeating the process Toshiba tech support went over with me.

Have a good one. :)
Click on the link below to fix the issue.

CD/DVD drive not working
Repair Help & Product Troubleshooting for Compaq Deskpro EP PIII-650MHz/ 128MB/ 10GB/CDROM/ FDD/ ENET/ Keyboard/ Mouse/ WIN98COA/ No OS - (CODEEPPI1210) PC Desktop

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