Having problems with your Acer Aspire L310 (ASL310UD631A) PC Desktop ?

The ACER tour program wont go away & covers the screen no matter what!

\015 I installed this computer today, had to restore it to a previous date to get it running, and finally got it set up and internet ready.\015\012\015\012Now the ACER tour program prepares to download, but keeps running it's light blue box in the middle of the screen! I can run all other programs (& internet), but I have this tour program screen blocking practically the whole moniter!\015\012\015\012When I run task manager and close the program, it still stays, and the mouse stays in the "I'm busy - hold on!" animation on that screen (which means I can't move it).\015\012\015\012Can someone please help??\015

Answers :

Press CTRL+ALT+Delete.

If you're using Windows Vista this will bring you to a new prompt screen asking you what you wish to do. Select 'Task Manager'.
You will be returned to the Desktop and the Task Manager will open up on the screen.

Click on the 'Processes' tab on the window, and search through the list until you find something along the lines of... AcerTour.exe

Click on this process to highlight it, and press the 'End Process'
button. (This should immediately close the running process)
Im not sure if that would work for sure but also try to go into services tab msconfig, service tab. I will continue to search out a resolution for your problem.
Repair Help & Product Troubleshooting for Acer Aspire L310 (ASL310UD631A) PC Desktop

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