Having problems with your Acer Aspire 5535-5050 Notebook ?

My newish Acer laptop has recently developed a problem whereby I am unable to connent to websites. A box appears stating that ''internet explore cannot display webpage''When I click on ''diagnose connection problems'' windows network diagnostics states that windows did not find any problems with this computers network connection. Have tried windows update but to no avail.


Answers :

Hi

There are some important details required to solve this problem:

Your OS: Windows, Linux
Your Connection Type: Wireless or Wired internet connection(Modem or Router), Broadband or Dial up


Please mention if you were able to browse earlier or not

Still you can try following steps to check where the problem lies, in case you have a windows operating system:

1) Try Resetting the modem or the router

2) Reset the Internet settings of your Internet Explorer, you can do this by following these steps:

Click on start button -> Control Panel -> Network and Internet -> Internet Options -> Click on Advanced Tab -> Click on the Reset button on the bottom of this screen which would re-store your browser settings to default mode, similar to that when your system was new

Please note if you have configured any browser settings for IP Address please save a screenshot of it before doing this step.

3) As you have mentioned that the window diagnostics have not reported any error, the problem would be with your ISP then, please contact them for further support in case the problem still persists.

Let me know if this helps, i hope your connection is up and running again soon, also if it does not, kindly provide me with the additional info i have mentioned in the beginning of my solution
Make sure your network adapter is enable .
You can check it in device manager.
Right click on my computer icon then click on property then hardware ->device manager.
Then click on network adapter and make sure it is enable and driver installed correctly.
Also makr sure the led is on Lan card port.
Make your your computer lan card is connected with router lan port or connect wifi.
Also turn off windows firewall and antivirus firewall then check.
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