Having problems with your PC Laptops ?

DVD/CD Drive Problem. Intermittently working.

\015 I own a HP Pavilion 5000 Laptop. Recently, when I attempt to put a DVD or CD into the machine, nothing happens. It only works when I turn the computer off or restart.I can tell if it will work if when I click on ''MY Computer'' and the CD Drive logo appears and the content is listed. If no logo, something didn't connect and I need to turn off and start again.So basically, I have a DVD/CD Player that intermittently works. I don't want to bring it to a computer geek or store and I'm told I need to replace the complete drive. Anything I can do? Does it sound like a loose connection? I need a response from someone who knows the intricacies of this device.Thanks,Phil\015

Answers :

Two things you can try:
\015\012Open the drive tray, take a cotton swab and clean the LED in the middle of the drive. That is the read/write laser.
\015\012If that does not work:
  1. \015\012Click Start , right-click Computer , and select Properties . \015\012
  2. \015\012Click on Hardware, click the Device Manager link. \015\012
  3. \015\012In Device Manager, click the plus sign (+) next to the type of driver you wish to uninstall and reinstall (for example, Modems, DVD/CD-ROMs, and so on).\015\012
  4. \015\012Highlight each listed driver one at a time and ricght click and select uninstall from the drop down menu. If prompted, confirm that you wish to uninstall the drive. \015\012
  5. \015\012In the Device Manager pane,(on top) click on "action", then click the Scan for hardware changes button . XP will now scan your system for hardware and install default drivers for anything that requires drivers at this time. \015\012
  6. \015\012Verify under the heading in Device Manager that your drive is listed once again.\015\012
  7. Once the device drivers have been reinstalled and is listed again, try running your CD again.
\015\012\015\012\015\012\015\012\015\012\015\012\015\012Let me know what happens.....Joe
Even if the drive logo does'nt appear still try to access your drive to see if you can access the files.

If you are still not able to see your files and if it's not a hardware problem, try this,

Click Start->Run, type MSCONFIG and click OK.
It will launch System configuation utility.
Click on the Tab at top that says "Services"
At bottom,place a check mark in the check box that says "Hide all microsoft services"
Now click on the button on right that says "Disable all"
After that, goto the last tab at top that says "Start Up"
Again click on Disable All at bottom.
Now, click OK

A new message appear asking if you want to restart your comp or not.
Here,click Restart.

Now your computer will restart and when you come back to your desktop after reboot you will get a message saying "Sys config utility was used to make changes to your system"
Click OK on this message..

It will again launch the same sys config window..
Again click on Services tab, Check Hide all MS services and this time click Enable All and go to start up tab and Enable all there as well.
After this click OK .

You should get the same message again asking if you want to restart or not.
This time click on "Exit without Restart"

Now try to insert the disc and see if it works.

In brief, by doing the steps above we are disabling all third party services and softwares that start automatically when windows is booted. It includes any antivirus or firewalls installed in your comp.
This is just the diagnostic step to identify if any third party program or some spyware is creating some conflict.
After your restart your computer second time everything will be restored again.
Make sure that you restart your computer as soon as you are done to restore any important softwares.
Please remember this is just a diagnostic step.

Please let me know if this works and also if you find any change.
Repair Help & Product Troubleshooting for PC Laptops

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My Samsung HM160HI Hard Drive is Reporting a Smart Event and says it may critically fail, how do i fix this? Some Information That Might Help That Im Copying From My computer: - Status: SMART Event Device Port: 0 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 1 Model: Samsung HM160HI Serial Number: S18PJDNQ217737 Firmware: HH100-10 Native Command Queuing Support: No Size: 149 GB

Here's my solution to the quiz "How do you bring a hard drive back to life?"In order to make the best use of a drive that may be failing, one could takethe following steps:1. Check the system to see if the drive will detect and boot ... PC Laptops

Computer Does not Boot correctly, Monitor is Black.

Very interesting...Might try the following...\015\012- Video. Yes, almost garuntee that it is either the video card/onboard or the cable. Look at the cable and cable connectors and see if one of the pins has been shoved in. This is common. O ... PC Desktops

I am trying to burn a DVD that is 1 hour and 49 minutes long and it will not burn correctly. On a DVD-RW it only recorded just a small amount at the beginning and also had music in the background. I tried a DVD-R and it would not work at all. It also seems that the video file is larger than what the DVD can hold but I am using 4.7GB (2hours).

Make sure you treat your blank CD-R's with respect.\015\012Scratches or dust may cause write errors! Handle the disc carefully when transferring it to the CD drive!\015\012 \015\012 \015\012\015\012 \015\012DMA & Auto Insert ... PC Desktops

I have an intermittent disappearing Pioneer DVR-K17B drive

I took my laptop to a friend who pointed out that Microsoft's online FixIt feature only has "single fix" capability. The error is most likely caused by conflicts in the registry between different applications which use the optical drive, like HP Qui ... HP Pavilion dv9000z Notebook

My computer freezes for no apparent reason :(

Thanks for the details\015\012\015\012something you need to know is that freeze ups (intermittent ones) are hard to diagnose.. and it may require to swap some with known good ones to determine what the problem is\015\012\015\0 ... Dell XPS™ 600 PC Desktop

DVD/CD Drive Problem. Intermittently working.

Two things you can try:\015\012Open the drive tray, take a cotton swab and clean the LED in the middle of the drive. That is the read/write laser.\015\012\015\012If that does not work: \015\012\015\012\015 ... PC Laptops

Sony Vaio VGN-SZ460N - freezes on System Recovery

I put my money on that you have a CPU over temperature problem, and/or intermittent RAM problem. Be sure you are ESD safe when working on the electronics as follow !I suggest, using a eye piece magnifier and a wooden tooth pic ... Sony VAIO VGN-SZ460N/C Notebook

Toshiba Satellite A75-S206 DVDCD-RW drive problem

Hello GeneMat,\015\012\015\012I am Romeet,i will try and help you with this problem.Seems it could be an issue with the Combo DVD Drive's Driver Software or Firmware.\015\012\015\012Try This:\015\012\015\012From yo ... Toshiba Satellite A75-S206 Notebook

My e drive wont start up any product

This isn't a suggestion, I too have the same problem. We thought there was something wrong with the cd drive so we purchased a new one and swapped out, but still have the same problem. Can't get support unless you pay for it. Now we are having int ... E-Machines T2792 PC Desktop

Toshiba 5205-s503 won't start up

In my 15 year career in electronics, among other companies, I have most notably worked for United Technologies as Test Engineering Technician and as an Electronic Failure Analysis Technician for Jabil (Circuit.) I am unemployed due to US electronics ... Toshiba Satellite 5205-S503 Notebook

Mother Board does not see BDRom can not format ard drive changed BD Rom and MotherBoard

Do u have one as a slave and one as a master and is bios set up that way too ... PC Desktops

HP pavilion laptop dv2120us wireless nic intermittent failure

Pardon me, cmmiuser01, but WTF does the hard drive have to do with an intermittent wireless NIC failure?I have the exact same problem, by the way. Laptop's served me well for three years and now the wireless is failing. I've been able to ... HP Pavilion dv2120us Notebook

IBM Thinkpad T43 freezes until pressure is applied to the top

I don't have a solution to this problem but I know what the issue is because I have bought several of these unit and they all have one of two problems.\015\012\015\0121 If they have the ATI X300 Radeon video then it is a GPU issue that has plague the ... IBM ThinkPad T41 Notebook

Laptop will not boot from either hard drive or boot cd - sometimes

Sounds to me like both of you may be having hardware issues. When you try to enter the BIOS, it will poll all connecting ports (IDE, mini-PCI USB Hubs etc) to find out what is attached so it can be manipulated in the BIOS utility (of course HP/Compaq ... PC Laptops

Freecom 400 GB external hard drive not being read by computer an re-installing Freecom Personal suite. When I turn on the external hard drove the power light comes on ( and stays on) and the drive itself initially starts up but then stops.

Hi there,sounds like you have a hardware problem...you should look into trying this drive on another system to see if the same thing is happening without the drive software ...and if it works try to recover all your data from this drive as soon ... PC Desktops

Shuts down with DVD-RW installed, works fine without

Since the hardware route is expensive, have you tried to upgrade the software/drivers for the drive?It looks like there's an incompatibility between the software, OS and hardware.Hope this helps :) Kindly leave a rating ... HP Pavilion zd8000 Notebook

My Emachines Desktop W5243 works sometimes and others just beeps

You might be having a minor dust particle situation going on. Take the memory out of the system. Get a can of air and blow out the slots on the motherboard where the memory would normally go. Then take the can of air and blow the connectors on bot ... E-Machines eMachines Desktop PC

Acer Aspire 5520 screen and NVIDIA driver problems

Its a hardware issue, and why its your motherboard on laptop have a problem, not physically but i think your try to re-update your BIOS to clear out all the malfunction chips inside your laptop. This problem was actually i encountered before but no o ... Acer LXA3706003 Notebook

Hp dv2000 won't turn on...

Hello Ayesha07,\015\012Older Laptops can get lots of dust inside from the fan system designed to cool it. You may have a bad connection between your main board and the display. I have seen that cause eratic behavior on some systems. Since you m ... HP Pavilion dv2000t Notebook

Computer Freezes During Startup (Urgent!)

I have the same problem. It is intermittent so I believe a bad connecton somewhere. The first time I cleared this problem by removing and replacing the hard drive. It then worked. That does not always clear the problem so now I have to drop the compu ... Toshiba Satellite A105 Notebook

Laptop boots up intermittently or screen freezes

Basing on the information you have given here are the possible solutions:\015\012remove any external device connected to your system (printer, external hard drive and others) if removing this does not work and still gets a blank screen with bli ... Toshiba Satelite 5205-S505 Notebook

Blue screens - Testing Hardware for problems.

Well that question, is what keeps me in business.... you see it is just so hard tracking down exactly "What is wrong" Usually it is difficult to find intermittent problems such as yours, where something is faulty, but in a non-specific way... I thin ... HP Pavilion dv6000z Notebook

Acer 6930 recovery problem

About the only thing to try is to find another person with the same PC.\015\012\015\012Remove the disk-drive from your computer.\015\012Remove the disk-drive from the other computer,\015\012and install your disk-drive.\0 ... Acer Aspire 6930-6455 Notebook PC

Vostro 1310 won't turn on

I had the same problem, some times it worked properly without any problem but sometimes like what robjamsqu said, nothing on screen but other parts worked, but since yesterday it have been ... Dell Vostro 1500 Notebook

Acer Aspire 9300 Multiple Problems--hardware or software?

It is probably a software issue, and a complete system recovery to the original factory condition would be best for you.\015\012\015\012Have a great recovery, and rate me well, OK? ... Acer Aspire 9300 (LX.AFH0J.009) PC Notebook
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.electronic-servicing.com || Terms of Use || Contact || Privacy Policy
Load time: 0.7431 seconds