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Gateway 7322GZ's TSST corpCDW/DVD TS-L462A won't recognize disks

\015 Our TSST corpCDW/DVD TS-L462A will not recognize some disks; they're described as not being formatted. It was working alright until about 4 months ago but now won't play newer DVDs and CDs. The drive shows up in my computer but it doesn't show a disk. Attempts to access the disk (like by attempting to play) will result in a message that the disk in unformatted or in an unknown format.When inserted, the disk spins, and the little orange light blinks for awhile.It has Win XP home edition SP3. I've tried to update the firmware but all links to the firmware are dead, Samsung doesn't list it, and Samsung's live update won't work.Is this is even a DVD issue? Or is some other part of the computer (HD for example) not working right?I'm wondering if there's some driver conflict (DVD programs, thumbdrive drivers, etc.) and if so, if a full system restore will help?\015

Answers :

It looks like its your CD Rom itself.....have you tried cleaning the head with a head cleaning disc .....if this doesn't help replace the Rom
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