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Acer 7720g wont accept password

\015 Hello,\015\012I have a brenad new acer aspire 7720g laptop that crashed when I was downloading a game.I have tried alt f10 when rebooting and it comes up with password option but it wont accept it ,when I know it is the right password.\015\012I have tried acer technical support but they are not quick in replying\015\012Thanks garry\015

Answers :

You can try to restart the computer in safe mode by tapping F8 key at the startup of computer and then try ro login to safe mode as ADMINISTRATOR......
\015\012Then right click on My Computer and click on manage......then go to groups and select your username there and try to change the password.......
\015\012It should work....and if not then REINSTALL WINDOWS......
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