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HP dv6835tx Notebook with Visa Ultimate 64-bit will not shut down

\015 Hello,\015\012 \015\012I have a brand new HP dv6835tx laptop running Vista Ultimate 64-bit. When I choose Shut Down it does not shut down completely. The blue lights above the function keys stay lit and I can hear the fan still running. I am definitely choosing Shutdown (not Sleep or Hibernate etc). Windows tells me it is "Shutting Down", the screens goes black, the hard drive stops spinning but the lights remain lit. If I press the power button nothing happens. If I hold down the power button for 3-4 seconds the blue lights will go off. Then when I start up it sometimes tells me "Windows did not shut down correctly" where I can choose to start in safe mode etc.\015\012 \015\012I have just restored to the factory settings which is a process where you insert 3 DVD's and it totally clears the HDD and restores the image of how it arrived. \015\012 \015\012The problem still exists. This means that the fault is not caused by me playing around with settings or any software that I have installed. The problem is with the base installation of the machine.\015\012 \015\012Please help as I am going mad trying to get this laptop to shut down correctly to avoid killing my battery.\015\012 \015\012Thank you in advance.\015\012 \015\012David.\015\012 \015

Answers :

From what you've described, it sounds like you are clicking the Standby button, instead of the actual shutdown option.\015\012\015\012On the Start button, you will see (from left to right);\015\012\015\012Left: Start Search\015\012Middle: Standby\015\012Middle: Lock\015\012Right: Arrow\015\012\015\012Clicking the arrow will show you the Shutdown menu option;\015\012\015\012http://blogs.chron.com/techblog/archives/shutdown.jpg
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