Having problems with your PC Laptops ?

I just bought a gateway nv52 laptop last week and over the past week it has randomly frozen, then the screen turns black and needs to be restarted. its done this probably 20 times in the past week. Its brand new, is there something wrong with it? i've run the norton virus scan, there are no viruses. please help!


Answers :

You are going to think I am nuts....but go to the Norton Support site and get the Norton Removal Software from them and remove the Norton program. The boot the laptop off the Windows Vista disc. Once the windows files load, choose your windows installtion....it will most likely be the only one on the list. Once you choose it, choose repair as the option. Windows will scan your windows installation for errors and repair them if it can by using the files on the cd drive. Once it is done with that, reboot the laptop, take the disc out after it reboots, you don't want to boot off the disc again.
\015\012Now, follow the guide below to install some anti-malware and a free anti-virus that does not eat up all your system resources.
\015\012
\015\012Possible Virus and Malware
\015\012
\015\012There is a good chance that you have a virus or malware that is keeping those programs from opening. It does not matter these days what security you have if the door to the web is opened. At the end of this are two links to programs that you should load up and run. The first is MalwareBytes Ant-Malware Tool, the other is Avast Anti-Virus 4.8, install these two and let them perform scans.
\015\012
\015\012Run MalwareBytes first and perform a quick scan, when it finishes, it will ask you to post the results, when it does delete everything it finds.
\015\012Run Avast and install it, when it asks, go ahead and schedule a pre-boot scan of your entire system. This should get rid of most problems….
\015\012http://www.filehippo.com/download_malwarebytes_anti_malware/
\015\012http://www.filehippo.com/download_avast_antivirus/
This same issue is happening to me,ive tried the wifi drivers and ive tried taking it to best buy,the best they could do is say they could send it in and i would go without a computer for a month, im trying to update the mouse drivers now and running the windows update,ill post again when i have some more info, also all the help is appriciated,if anyone finds anything else out please post it :)
Repair Help & Product Troubleshooting for PC Laptops

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