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I have used my Maxtor One Touch 4 external hard drive for about 4 weeks. I disconnected it from my computer at the office, brought it home and connected it to my laptop: blue light flashes on then off, the H/d spins up but the computer does not recognize a connection. I have a 2nd Maxtor One Touch 4 external hard drive and it works fine. I utilized the same cables and still no connection for #1. Any ideas how to make this work? I have important data that must be recovered.


Answers :

Are the operating systems identicle? Here is the first thing I would look at. Go to "my computer" on your desktop and see if your computer is even recognising the external drive when connected. If it is then its a sotware problem, and at least we narrowed it down. Then if it shows up there right click and go to properties, in there you can do a little troubleshooting with the available tools. I don't want to confuse you so let's just see if the drive shows up in thete, or the device manager, you enter like this Start,Settings, Control panel, Device manager, and hardware, look under drives and see if the removable drive shows up there, Stick with me through tis and we will fix it, Be aware that half a dozen so called experts are going to jump in here now that I gave them a starting point and try to fix your computer wit a single question, or a suggestion that can cause damage, this is an ongoing situation that we are trying to take care of. But I like to do things the right way and that requires feedback from you, I will find you again later after you have checked the things I aske you to, Ok later then, Gym
I hope you are using the same platform at both locations. IE windows vista on both machines or windows xp on both. as with anything if they are one and the other they dont like to play together.
\015\012start by trying it back at work and be sure it works there. if it does then the format is not compatable with the new machine you are tyring to put it on. Also sometimes there is a file on the machine you started on that sort of locks the data so no one else can steal it. for this you would have to consult the instruction book.
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