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I have a Gateway GT5026E with Microsoft Windows XP-SP2 Home Addition.
I have a rouge anti-spyware program, PC Protection Center 2008, that is holding my computer hostage! It's been on my PC for nearly 2 weeks and I haven't been able to get rid of it. It has turned off my Norton protection and my Task Manager.
There is is a long list of problems associated with this program. One of which prevents me from searching the Internet for help because it keeps interupting my searches. It also inte
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- Since you are having problems using the Internet on your PC, go to a friend's PC and print this out and download the removal utility to a flash drive or disk. \015\012
- Print out these instructions as we will need to close every window that is open later in the fix.
- Download Malwarebytes' Anti-malware, or mbam, from the following location and save it to your desktop:
- Once downloaded, close all programs and Windows on your computer, including this one.
- Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of mbam onto your computer.
- When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-malware and Launch Malwarebytes' Anti-malware checked. Then click on the Finish button.
- mbam will now automatically start and you will see a message stating that you should update the program before performing a scan. As mbam will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program. \015\012
- On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for PC Protection Center 2008 related files.
- mbam will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. \015\012
- When the scan is finished a message box will appear ,You should click on the OK button to close the message box and continue with the PCProtection Center 2008 removal process.
- You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
- A screen displaying all the malware that the program found will be shown .
- You should now click on the Remove Selected button to remove all the listed malware. mbam will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, mbam may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
- When mbam has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
- You can now exit the mbam program.
\015\012copy and paste the complete link into your browser.
\015\012If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
You can get it from here. http://www.malwarebytes.org/
Just allow it to do a Full System Scan (Could take several hours depending on size of hard drive / speed of proccessor.) but it's guaranteed that it will find and remove it for you.
Just make sure that you turn off System Restore, before you delete the malware it finds. Then turn it back on, once it's removed.
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