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I have just purchased a PHP F/Line HEPC8512. The Microsoft Movie maker installed does not work! Any attempt to drag and drop imported video results in "COM Surrogate has a problem" and program closes. Microsoft Support refers solution to you as manufacturer.


Answers :

Here is a list of requirements for the Microsoft movie maker to work:
Required Equipment:
\015\012\015\012\015\012\015\012•\015\012MiniDV digital video camera
\015\012\015\012•\015\012MiniDV tapes
\015\012\015\012•\015\012Computer that supports a digital video connection
\015\012\015\012•\015\012Microsoft Windows XP with Service Pack 2, which includes Movie Maker 2.1
\015\012\015\012•\015\012i.Link port (also known as FireWire or IEEE 1394) on your computer
The service Pack 2 is essential in this case and not to be confused with Service Pack 3.

After you meet these requirements, follow this set of instructions to work the Movie Maker 2.1
http://www.microsoft.com/windowsxp/using/moviemaker/getstarted/movies.mspx

Let me know if you have any problems.

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