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I have a WD my book ,my computer screen ,said that windows could not retrieve some inf. from G drive, my book, it had lost it.I gan not find my instruction book or instalation CD. My book is 4507A--s/n CAPW1392633--model WA5000D032-000 Purchased from Costco Aug 07 E.mail Aerial a.eame[email protected]


Answers :

Hi,

To my knowledge, there could be several reasons for your concern:
\015\012
    \015\012
  • the basic information (*.inf) file to recognize and make use of the Western Digital My Book is corrupted;
  • \015\012
  • the actual hard drive inside the My Book is defective or has lost its partition/formatting;
  • \015\012
  • the PC's USB port can not recognize the USB interface of the WD;
  • \015\012
  • a recent update of your OS has disabled some of the related functions of the USB interface.
Corrective actions could be any of the following:
\015\012
    \015\012
  • try the WD in another PC;
  • \015\012
  • try another external device that uses the USB port to determine if the said PC's USB port is still functional;
  • \015\012
  • perform a System restore;
  • \015\012
  • un-install the offending USB update;
  • \015\012
  • re-install the relevant My Book drivers/files. Pls start here;
  • \015\012
  • worst case scenario, you may want to do a recovery, pls reference this page.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.
Is the G drive the your drive where the OS is stored?
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