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I brought a Maxtor basics external desktop hard drive, 500gb for my laptop. my laptop is windows vista and i can't get the portable hard drive to work or install onto my laptop. what can i do?


Answers :

A few basics.. are you sure you've hooked it up right? meaning usb cable plugged into both the laptop and the hard drive? Does that particular model hardrive require a power pack to operate? If so, is that plugged in and operational? Assuming that is all OK.. does your system recognise that new hardware has been added when you turn it ( the hard drive on) and it is plugged in? It should but if not.. you may have to use the control panel and choose the ADD NEW HARDWARE feature.. At some point during all this. your system shoud acknowledge that new hardware has been recognized and it should ask for a cd with drivers on it to be installed or it may already have drivers that are compatible with it and self load.. If you fail to get any kind of new hardware acknowledgement, you may have a bad USB cable, a bad USB port or your new hard drive is not operating correctly.. I'll check back periodiaclly to see if any of these suggestions got you going or if you need any more help.. Good luck
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