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My computer tells me I am not connected to a usb cable

\015 I have an Evision 123 digital camera. When I go to Evision, it tells me my camera is not connected to a usb cable but I am connected to a usb cable. I connect it to the same usb cable that I use for my printer & it works fine. I have more than one cable but I'm just telling you that the same one I use on my printer does not work on my camera. Please help me solve my problem. I have photos on my camera of my mom's funeral that I want to download & it will not let me downloasd them. Charley Harrington\015

Answers :

Try first disconnecting computer power cable for two minutes if it is a laptop also remove battery. Then connect everything back and test camera.
Were you able to solve your problem?
\015\012
\015\012Brian
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