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App crash stops upgrade from real player sp to sp plus.when click help sign in which should take me from sp to sp plus box of script showing file which main frame for first run and sign in opens .and upgrade fails

Answers :

Hi there,

Try to reinstall the software, you do it in this way, uninstall the software, reboot the computer and reinstall the software, open the program and try to upgrade then.

Let me know :O)
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