Having problems with your X2Gen MG19MY 19" LCD Monitor ?

Moniter Black - Buttons not responding

\015 I just recently moved my monitor back home, and when I plugged it in this morning, the blue light came on in the front saying there is power, but there is no screen showing that it is hooked up to the pc or even not connected. Also the other buttons are not responding to me trying to access them. When I go to try to turn the screen off with the main blue button, it will not power off. I am trying to figure out if the unit is trash now or what the problem is and if it is still in working condition? Thanks for any help or advice in this matter\015

Answers :

This sounds like a straight hardware issue. However, to be certain, try to attach another monitor to this PC, and if it works properly, you will know that there is nothing wrong with the graphics card/driver or other related component of the PC involved. (Also make sure you are using the proper type of cable - analog/digital - for the connection.) Also suggest switching out cables to eliminate that. Further, you could try to see if the monitor functions properly when attached to another machine. If the machine is not functional and another is, that will confirm that the issue is hardware-based.
\015\012Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer, or perhaps through a credit card company, this would be your best recourse. Here is the link to the form via which you could file a bankruptcy claim: http://www.x2gen.com/files/Claim.pdf. Hope this may help, if you can't get reimbursed through some other means.\015\012
My experience with this type of issue is that the hardware has gone bad. Particularly with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.

If the monitor continues to behave in the same manner, I think that is absolute confirmation that you have a "nonnegotiable" hardware issue. If not - in other words, if you see something different with switch of connections/machines, there could be a graphics card/driver or other issue that we could work on further.

Please post back if you need additional assistance, or this does not answer all your questions. Otherwise, thanks for using and rating FixYa!
Repair Help & Product Troubleshooting for X2Gen MG19MY 19" LCD Monitor

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Moniter Black - Buttons not responding


This sounds like a straight hardware issue. However, to be certain, try to attach another monitor to this PC, and if it works properly, you will know that there is nothing wrong with the graphics card/driver or other related component of the PC invol ... X2Gen MG19MY 19" LCD Monitor

Moniter went black, power button flashes yellow


It sounds like a capacitor blew from the inverter board.. if u can open it it should be obvious which one the messed up.. ... HP Pavilion F1903 19" Flat Panel LCD Monitor

Problem with HP computer, help me please!


I tried that, the additional monitor had the normal "can't detect connection" message, then the second i plugged it into the laptop it turned black. So i know its my laptop, it works, but its just like locked up or something because it is sending a m ... Microsoft HP Pavilion DV6276US Notebook PC

Video controller problem? pc wont come on


You have a few things going on.1.) missing driversPlease visit support.intel.com and do the automatic device finder on there site. It will give you all intel related drivers for your system. 2.)Need to get your video car ... Compaq Presario SR1703WM PC Desktop

I have an Acer AL2017 20inch. As of recent the


Try these steps - in this order:\015\012\015\012Download the latest drivers for your video card but do not install it yet.\015\012Uninstall any video card software installed (ati catalyst/control cente ... Computer Monitors

The monitor of my acer laptop 5710 is black and not respond


Acer Laptops Have A Screen Button On F5 And You Have To Hold Down The Function Button And Press F5. I Have A Acer Laptop To And If This Doesnt Help Please E-Mail Me And I Will See What I Can Do. ... Acer PC Laptops

DELL E228WFP turns off while the computer is still on.


1st what operating system are you using if you are using Windows right click on the home desktop and click properties then click on the Screen saver Tab then make sure you dont have a screen saver on that turns your screen off after a while or if you ... Dell E228WFP LCD Monitor

I am using an Apple 30inch Cinema Display with a MacPro Desktop. Occasionally, Lines would appear on the screen and I would have to restart my computer, but not the screen, upon start-up, has a number of lines that will not go away, the screen will sometimes shut off without warning, and sometimes the gray start-up screen with the apple will freeze with a bunch of lines and black boxes.


This sounds like a video card issue with the Mac Pro, have you tried testing the display with a different computer? \015\012\015\012Next, check for any software/firmware updates from Apple and install if necessary.\015\012\015\012Next, I ... Apple Computer Monitors

WAS WORKING FINE FOR 2 YEARS. ALL OF THE SUDDEN I GET THE BLACK SCREEN. I WAS ABLE TO GET IT BACK ON AND DID A COMPLETE RECOVERY. IT STAYED ON FOR ABOUT20 MINUTES AND THEN AN ERROR MESSAGE ''DISPLAY DRIVER QUIT RESPONDING'' AND THEN IT WENT BLACK AGAIN. 2008 HP TOUCHSMART IQ775 WITHA GEFORCE GO7600 NVIDIA


•\0111) TAKE OUT YOUR LAPTOP BATTERY •\0112) REMOVE YOUR AC ADAPTOR CORD, that's the wall power, remove it. •\0113) NOW HOLD DOWN THE POWER BUTTON FOR 30 SECONDS.hat will drain any static electricity that has built up ... PC Laptops

Dimension E510 LCD Monitor with broken power switch


Hi,Thanks for responding. Nothing happened when you pressed in the power button and the warranty had expired; Dell was no help so don't bother. I read that there were tab(s) on the plastic power button that had broken off and no longer ... Dell Dimension 2400 PC Desktop

Monitor wont turn on, green power light on


Hi you can inspect that what's wrong with your monitors. After you turned it on and the\015\012screen went black, you have to check that if you can see the image on the\015\012screen or not by shining a flashlight into the screen, not directly ... IBM ThinkVision L170 17" LCD Monitor

HP F2105 2" LCD Monitor


IM I ABLE TO FIX MY MONITOR MY SELF ... HP f2105 21" LCD Monitor

Vaio x505zp does not power down


... Sony VAIO VGN-X505 PC Notebook

My computer begins to load windows, then after the screen with the windows logo and bars goes away my screen goes black.


Nine times out of ten if that's when your display stops, it's simply because your display settings are set to something that your monitor can't handle. Depending on what it's not supporting, some monitors respond by going black ... others just ... Dell Latitude D800 Notebook

Three days ago, my moniter would light up when I awoke the pc and then it went black. Turning the power button on and off three or four times would get the moniter to stay on. Yesterday, I noticed that I had no sound through the speakers in the moniter. The moniter is a two year old Viewsonic VG 2021m.It does it when starting the pc up also.


Your pc is in need to open inside but this time call an assistance to a technician to fix it... dont be a hero to your PC... u cant use it until you hire technician on that... i tell you! ... Computer Monitors

Gateway FPD1750 monitor's keep go black screen, no picture at al


Tgordon60, If you know how those NEW "CURLIE-Q" energy efficient CFL light bulbs produce WHITE LIGHT, then you will know what makes an LCD display panel produce all the pretty colors and the WHITE BACKGROUND of the FIXYA web page!!! Only difference i ... Gateway Computer Monitors

Acer AL1716 LCD monitor -- black screen


Delete your graphics driver and re Install it if you are using vista then its the Auto Adjust setting on the monitor turn it off re boot holding down delete key then check cmos and bios setting to see if your monitor is installed or is it a generic P ... Acer AL1716 17" LCD Monitor

G25 wheel not responding


Hey! I had a similar problem! Only the weel tried to calibrate itself, but itjust "twitched"So I tried replacing the power cord with a similar one from an older wheel. Didn't work for me.I opened it up and voilá, same p ... Logitech G25 Wheel And Pedals Set

Computer in black screen, no energy outputted


A few possibilities(the only problem is if you never get any display to try many of these suggestions):\015\012\015\012-Suspend. With suspend, everything is put to RAM and the computer goes to low power state, shutting off USB, HD, and most other thi ... E-Machines eMachines T3830 PC Desktop

My monitor 940n samsung syncmaster gone in black...


I have just had this same problem. The problem mostlikely is a blown fuse on the inverter board. Mine was blown on the board and also a Capacitor (470nF/25V) was bad beside the Fuse. \015\012\015\012I replaced both and monitor is working ... Samsung SyncMaster 940N Flat panel Monitor

HP new computer power button


Is it a new computer or a new power button we are dealing with here.. ... PC Laptops

Blank screen on bootup. No BIOS


This sounds like a graphics driver problem on the motherboard, or the lcd screen I hope not! Try rebooting and keep tapping the F8 key on the top of the keyboard then choose safe mode this will load a screen to work out the problem if it is still bla ... HP Pavilion dv9000z Notebook

I have a dell optiplex gx620 that won't turn on?!


Dell Optiplex GX620 has a failure power supply. A some of the capacitors inside it are poor quality :( .In this case is an emergency procedure to start power supply (ie. for backup) : m ... Dell OptiPlex GX620 PC Desktop

Screen went black


Swap monitor connections to determine if one of the monitors is not working.If one is not working you probably have an internal problem. If power led responds to the off-on button but no picture is seen, the inverter has likely blown a fuse. Re ... ViewSonic VP201s 20.1" LCD Monitor

Why does my computer swith on but not boot up


Hi Garnedd!\015\012 \015\012First of all, it sounds like you've taken a lot of troubleshooting steps thus far. So thank you for providing the details of those steps. It helps greatly.\015\012 ... Compaq D51S 1.6GHz Desktop XP Computer
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.electronic-servicing.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4222 seconds