Having problems with your Trend Micro AntiVirus plus AntiSpyware 2008 ?

Can not update software

\015 My software says it needs to be updated but everytime i try it says it could not be connected to the internet and tells me to reconnect to the internet, i am however constantly connected but for some reason it says it couldnt find a connection to the internet but here i am sending a question on the internet.\015

Answers :

Most likely the firewall on you security software is causing the problem. If you know how to disable it open your security software and turn off the firewall. After updating the software, turn on the firewall again.
\015\012If you are not able to do the above steps. We will have to disable it from MSCONFIG.
\015\012Click start – Run – Type “msconfig” – Hit enter
Click on the Tab “Startup” on the top, Click “Disable All” button
Click on the Tab “Services” on the top, Put a Check on “Hide All Microsoft Service” , Click “Disable All” button
Click OK.
\015\012Restart the computer and try updating the software now. It should work. Once updated, open msconfig again and select “Normal Startup” to reset it back to the default settings again.
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