Having problems with your Toshiba Satellite U305-S7467 Notebook ?

Toshiba Satellite will not download anything

\015 Hello, \015\012\015\012I have Toshiba Satellite U305 S7467. It won't download anything at all - updates, documents, pdfs. \015\012\015\012I am now without virus protection because it won't update it. \015\012\015\012It 'pretends' to download things - it even makes a 'ting' sound to say that it has finished, but whichever location I choose for saving shows no evidence of the downloaded item. \015\012\015\012Please help! I can't even download anything to work out what the problem is! \015\012\015\012Sarah\015

Answers :

Thanks for the additional information.., most people don't provide nearly enough information, even when asked for it. Ok, here's the deal (or at least my opinion):
\015\012From what you've described, your computer has a virus, not just malware/spyware, but an actual virus. Many modern viruses have the following attributes:
\015\012- immediately disable or cripple the most common antivirus softwares (Symantec, McAfee, Norton, AVG, etc...) so it can proceed with it's infection
\015\012- allow internet access to continue (so the user doesn't become suspicious immediately and because it has to keep propogating itself)
\015\012- disable the user's ability to download anything (to prevent antivirus updates, spyware programs from being installed, or removal tools from being used)
\015\012Also, depending on the virus, it may delete, remove or mess with your files, which may explain the problems you're having with your external drive. I really hope for your sake that this isn't a virus, but everything you're telling me points towards virus/spyware activity.
\015\012Here's what you should do. Reboot the computer. As soon as you see the BIOS screen come up, start pressing F8 on your keyboard twice every second. You should be able to get the Windows boot menu to appear. In this menu, you need to boot into Windows Safe Mode with networking.
\015\012If you successfully get into Safe Mode, try to open the internet and download something. If it succeeds, then we've got a chance of fixing this without wiping the machine. If you can't download anything in Safe Mode, this could be a losing fight. Let me know what happens!
Hi Sarah,

Can U plz specify, the Operating System you're using as well as Anti-Virus, Anti-SpyWare, Anti-Malware programs if any.

Also can you remember when this problem 1st occured, i.e how long ago.

I suspect your machine is infected, though not sure and or which type, i.e Virus, Malware or SpyWare, though my gut feeling tells me Malware.

My suggestion is if XP or Vista is to get your machine back to a date when things worked by using the Restore Point, i.e in Safe Mode, back up your personal data files, whether Office, Music, Pics etc esp the ones you added since the problem started.
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