Having problems with your Toshiba Satellite Pro L300D-EZ1002X Notebook ?

Our DVD player on our laptop is not working and this is the comment we get from Device manager - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.


Answers :

Hi,

It sounds like your DVD drive has become slightly unseated in it's mount (was the laptop dropped recently?) or else information about it has become corrupted in the operating system.

Will the machine boot to a CD or DVD if it is inserted at boot time and booting from the DVD drive is first in the BIOS settings? If so, the problem is in software, if not, you have hardware problems, likely a bad
DVD drive or the drive has become unseated in it's mount.

If it is a software problem:

Make sure the DVD drive is pushed all the way into the body of the machine, and then go into device manager and right click on the non-functioning DVD drive and select UNINSTALL (or delete). Agree to remove the device completely from the operating system if asked. Now reboot the machine, and it should re-install and initiate the communication with the drive.

If this fails to resolve the problem, you might consider the following more advanced fixes, but beware there are risks involved.

First, go into the system BIOS at boot time and DISABLE the DVD drive in the BIOS and then reboot your machine. In device manager, find the setting for SHOW ALL DEVICES which will show the DVD drive it no longer can see; the icon should be greyed out. UNINSTALL it. Then reboot into the BIOS, and reENABLE the DVD drive in the BIOS and reboot to Windows and see if it is recognised. You can also try going into the drive's properties in device manager and changing/updating the drivers from their default to any other set that is compatible, and then switching back (Windows will change the registry settings each time).

If this fails but the machine will boot to a CD, you might have to consider reinstalling a fresh copy of Windows.

If it is a hardware problem:

Turn the laptop over (unplugged from the power of course) and try to identify the two or three screws that hold the DVD drive in, and carefully unscrew them. With the DVD drive's door open, pull gently and the drive should come clean out of the machine. If it does not come out pretty easily, you have missed a screw. With the DVD drive out, close the door and check the connections on the tail of the unit - is there anything unusual - bent or broken connector? Try reseating the DVD unit firmly in the laptop and rebooting again...

Good luck...
Repair Help & Product Troubleshooting for Toshiba Satellite Pro L300D-EZ1002X Notebook

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