Having problems with your Toshiba Satellite M45-S359 Notebook ?

Wireless adapter fails to negotiate with a secure modem

\015 I was told that this may be caused by the wireless adapter being out of position and needs to be removed and then reseated.\015\012\015\012Where can I find the adapter and how do I accomplish the R&R of the adapter.\015\012\015\012Thanks,\015\012\015\012Don\015

Answers :

Ok, It looks like you have a DSL connection for your internet service. The problem you are having is that you are missing the WEP key inorder to connect to the modem with a secure link. The Modem has to be set to use WEP security and then there are a number of security keys that can added for security. Your modem is not configured for WEP, otherwise you would not be able to connect to it with no security.
\015\012You will have to read the information and access the modems setup features to enter the keys. You may have to go to the manufacturers web site and download the manual from it. If Verizon does not give you access to the modem for adjustment then you may need to have them setup the wep and email you the keys so you may copy and paste them into your connection configuration. Depending on the security level of the modem the longer the key the more secure. Some modems use a transmit key and a receive key in order to make the connection more secure. I would also check the modem and see if it has any options for WPA security, which are much better than the WEP. On any computer that connects to the network you have to create the connection with the WEP key or keys. If the modem uses these different keys then you have to match them. Say the modem WEP key is X to transmit and Y to receive, then the computers WEP would be set to Y to transmit and X to receive. The keys are also case sensitive numbers and letters, and the longer the better for network security. The manual will tell you the allowable maximum length you can use for the key. You can use the same key for transmit and receive if you wish to make it easier on you, but it all boils down to the type of security you programmed into the modem.
\015\012Read the owners manual for the modem and then you will have an idea what and how to get the two wireless connections to talk securely to each other. Currently your system is wide open and anyone can log on to your system without security, even the next door neighbor. Good Luck, RAC
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