Having problems with your Toshiba Satellite L355D-S7809 NoteBook AMD Turion 64 X2 TL-60&4 ?

Does not play CDs or run installation disks.

\015 I have Vista on my laptop. I've been trying to install MS office 2007. I place the disk in and the drive spins but nothing else. The program doesn't start installation. When I go to look at the disk on explorer. No files are listed. I was able to install the program on my desktop which also has Vista. Just to see what happens, I put in a CD to play. The light blinked a few times but the drive did not spin and the CD did not play. I am able to play DVD's on this drive. I've gone to control panel, hardware and sound. Autoplay is checked off and ask me is selected for the settings. What is wrong with the drive?\015

Answers :

Try this one first:

if you are using windows XP

- click start
- click run, in the run type in regedit
you will see a registry editor window
in the registry editor window

- click the + sign at the hkey_local_machine
- click the + sign of system
- click the + sign of currentcontrolset
- click the + sign of control
- click the + sign of class

there will be bunch of random letters and number under that control
try to find this one
{4D36E965-E325-11CE-BFC1-08002BE10318}

if you click this check if you will be able to see DVD rom at the right side of the registry editor window
you must delete the upper and lower filters
after that restart the computer and try to put in dvds


for vista or win7

- click start and type in the start search regedit
after this just do the same thing with the win xp instructions
----------------
try also to update the DVD codec. you can also try to download the most updated windows media player, power DVD or any software/program that have dvd codecs or that acts like a player for DVD

i hope this works.
Pls rate my resolution thanks!!
Repair Help & Product Troubleshooting for Toshiba Satellite L355D-S7809 NoteBook AMD Turion 64 X2 TL-60&4

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