Having problems with your Toshiba Satellite A65-S126 Notebook ?

Laptop CD no longer work

\015 My Toshiba satellite A65-S126 laptop CD no longer work but still play DVD. Any suggestions. Thanks in advance.\015

Answers :

I am not clear about your symptoms, so I will repeat as I understand them: If you can play a DVD disk on the drive but NOT read a regular CD, this is quite unusual, since playing a 4.7gb DVD is far more complex than mounting a regular 700mb CD. The point is this; it is very unlikely that the drive is bad if it can play DVDs. Therefore, I would first suspect the CD-Rom disk itself. Look at it with a light behind it. Can you see any holes of light or scratches shining through it? If so, the disk is bad. Also, try cleaning the disk with a VERY soft cloth, moving ONLY from the center of dsk to the outside of disk (not in a circular motion). Polish it this way, all the way around and try mouning the CD again. If this fails to remedy the situation, try a NEW disk, a never used CD disk that is known to be good. Last, if all else fails, I would suspect your DVD software itself. Most programs that read/play DVDs and/or write CDs/DVDs are "rogue programs" and/or "malware". They can take over your optical drive and cause all kinds of problems. I would suggest UN-installing all of them, then restart and try mounting a CD. To watch a DVD, you cannot get a better program than "VLC Media Player". It is FREE at www.videolan.org
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Repair Help & Product Troubleshooting for Toshiba Satellite A65-S126 Notebook

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