Having problems with your Symantec Norton Internet Security 2009 ?

Norton fails to launch or do anything / It started after a full Norton scan and after spending 3 hours online chatting they failed to fix my problems, tried re installing it but have 2007 disc and had only paid upgrades to this 2009 one, now I get nothing and all my secret passwords and protection are no longing running?


Answers :

Norton has not been my first choice for some time but lets see if we can get anywhere with your computer
\015\012
\015\012If you have another computer that has access to the internet then go and get this program copy it to a usb drive
\015\012Start up your bad computer and copy the program to your desktop
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\015\012If it will not start normally or you cannot copy the program then do this in SAFE MODE
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\015\012To start in safe mode repeatedly press F8 whilst you bad computer is booting up.
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\015\012Select safe mode (nothing else)
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\015\012Now try again to copy the file to your desktop.
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\015\012Run the program and follow the instructions. DO NOT make any changes to any settings and allow it to do its thing.
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\015\012This program is searching for the many things that norton cannot deal with.
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\015\012When it has done then if it found anything you should let it delete what it found
\015\012Try to restart your computer normally
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\015\012You may find that norton was crippled by a program that it was not intended to deal with.
\015\012
\015\012With any luck you should be able to go to the internet and download a FREE copy of AVG
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\015\012Install it but do not let it put the security toolbars on (untick that when you see it)
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\015\012Let it install and when it is done run a full scan.
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\015\012If it would not install because of norton then you are going to have to try and un install all of norton first.
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\015\012Again once avg has done a scan let it delete anything it found
\015\012
\015\012at no time should you try to use system restore. In fact you are better off turning system restore OFF just for now ans nasty things can hide in there too.
\015\012
\015\012Let me know how you go on and if there are still issues we will see what can be done
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\015\012
\015\012
Try running the Norton Removel Tool
\015\012http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
\015\012
\015\012Then Reinstall the Norton Product.
\015\012
\015\012let me know how this works out
\015\012Thank you...
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