Having problems with your Samsung SyncMaster 931B 19" LCD Monitor ?

Monitor cold start issue only as #2 monitor

\015 I have two systems and both use NVIDIA cards. The original system was an old Windows XP that used two Samsung SyncMaster 931B monitors on a Quadro NVS card. The system worked fine until one day after about 2 years the second monitor would not start automatically. It required many power on/off cycles and then would fire up. If power was just left on the screen would flicker every 2 seconds and then on the last flicker the screen would momentarily show and then go to black. The power indicator would show that the monitor was on.\015\012\015\012I assumed this was a cold solder joint or other hardware issue and since I was getting a new system I let it ride until I could retire it and have it repaired.\015\012\015\012When the new system was set up (Vista Ultimate 64bit) I moved the 931B that was the #1 on the old system to #2 on the new unit which is using a GeForce 9800GT card. From the first day this monitor which had worked fine in the old system as #1 now exhibits the exact same tendencies as the other monitor.\015\012\015\012When either system restarts from a short pause the monitors start without a problem. If the power is down for a couple of hours the monitor #2 does not recover and starts the 2 second flicker until the momentary full screen then goes to black but the power indicator stays on. Again, repeated power cycles would eventually allow the monitor to display properly. Once the display is on the montor works fine for all graphics.\015\012\015\012Since it happened on both systems I'm thinking this is a configuration/start command conflict problem. Do you agree? Any help or suggestions would be appreciated... Chuck\015

Answers :

The start up problem is common and will only get worse. Call Samsung as these monitors have a 3-year warranty. No receipt? They will accept your word regarding your purchase. I have\015\012two that failed exactly the same way. I called 1-800-SAMSUNG and they\015\012gave me the choice of an exchange pair sent directly to my house\015\012(requiring a temporary credit card deposit) or by having the exchange\015\012pair sent to the UPS store where I would swap out my bad units. No\015\012receipt. They merely asked me when I purchased it so they could have\015\012it for their records. Manufacture dates such as your (March '06) and a\015\012purchase of September '06 are not far fetched at all. .
Repair Help & Product Troubleshooting for Samsung SyncMaster 931B 19" LCD Monitor

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