Having problems with your Navarre 123 Copy Dvd Gold for PC ?

Unable to burn DVD, unable to access the video_TS.ifo

\015 Everytime I go to make a copy of a dvd I get this msg does not matter what DVD\015\012\015\012"unable to burn dvd, unable to access the video_ts.ifo "\015\012\015\012The video_ts.ifo file has been created on the hard drive but will not allow burning from within the 123copy dvd program.\015\012\015\012Any ideas what is causing this and how to solve?\015

Answers :

Hope This Helps!!! Please Rate my Response!!! Thanks!!! 
ROGER
\015\012\015\012\015\012\015\012In order for me to better assist you, I will need a copy of your 123 product’s “Log Files”. Below you will find Instructions to assist you in locating these log files for both windows Vista, and Windows XP. I will also need you to include your License ID and/or Customer ID, your version number, and the name of the movie you are trying to copy. 
You may reply to this email with the log files or send them to [email protected]

WINDOWS VITSA INSTRUCTIONS:
1.\011Click start, and click the “Computer” button. 
2.\011Once in my computer, double click on the “Local Disk C:” icon, and click on the “Users” folder
3.\011Double click your User name
4.\011Once inside the folder, click the “Organize” button in the upper right hand corner of the screen.
5.\011Click “Folder and Search Options”, and move select the “View” tab.
6.\011Scroll down to the “Hidden Folder’s” file, and select the “Show Hidden Folders and Files” button. Click “Apply” and “OK”
7.\011Now you will be to see the “AppData” folder, double click that folder.
8.\011Once there double click the “Local” folder, then the “Virtual Store Folder”, “Program Files”, “123 Copy DVD”, and finally “Log”.
9.\011Attach to email, and email it to [email protected]


WINDOWS XP INSTRUCTIONS:

1.\011Click start, and click the “My Computer” button. 
2.\011Once in my computer, double click on the “Local Disk C:” icon, and click on the “Program Files” folder.
3.\011Once inside the folder, specific to your program (Example: 123Movies2PSP or 123CopyDVD)
4.\011Attach to email, and email it to [email protected] Follow Each and Every Step!!! 
Repair Help & Product Troubleshooting for Navarre 123 Copy Dvd Gold for PC

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