Having problems with your Intel (RK80532PG0881M) Pentium 4, 3 GHz Processor ?

Can't log into my computer, says can't load my profile.

\015 I was working on computer and up pops an error message saying I had all these viruses and spyware on my c: drive. I X'd out of it or did something to get rid of it but now it won't let me log in. I am the admin on this computer. I was password protected. my daughter and husband can log in but the pics and documents are not there. Is there any way o get my profile back. I also tried to do updates and I got the hp sudelpacks.exe error. Now no programs will run, a box comes up and say program didn't start. My HP is a pavilion with an ADM Phenom 64 processor. I is only a year old. I have AVG 8 running on it and it says everything is fine, only it is not. Please help. I don't want to lose all the pics I have. Thanks , Tammy\015

Answers :

I am terribly sorry but if you cannot see the pics im afraid they MAY already be gone.

 that is a VERY VERY evil virus.

Boot the computer up into safe mode (push and hold F8 on boot and use the up and down arrows to choose the options (if there is text saying click here for advanced boot options use that to get into safe mode.) Try to login using the account labeled administrator(no password) . once there try to recover your files and account (using control panel). click on start and then run now write in 'msconfig' and click run again. Now choose the startup tab, and then click disable all. - NOW click on the services tab, and then click on hide all microsoft services, then disable all the services that are not mircosoft. Hit apply then hit okay, THEN reboot.  

This should disable the virus. If you cant find your files chances are they are gone. Im sorry

Unfortunately, it sounds like you do not have the skill set to recover your data. You have several options, but please don't call Geek Squad.

Option 1: Restore from your restore CD. If you don't have one, you can order one from HP. This method is the best way to get rid of all of the viruses. However, you will not be able to recover any of your files though.

Option 2: Do a repair install, but you will need the OS disk. Most likely, all application data files are preserved, along with the virus. Once you reinstall the OS, you must install all updates and patches first. Then you need to run a good virus scan and clear out all of your viruses before you do anything else. After all that, you can reinstall your software, or backup all of your files to an external disc, and then do a complete restore.

Option 3: Sweet talk a very competent friend to look at it, not just someone with a Microsoft certification who couldn't tell the difference between a boot loader and a MBR.

I personally would fire up a Linux CD. Transfer all the important information to another computer, and then do a complete restore.

Repair Help & Product Troubleshooting for Intel (RK80532PG0881M) Pentium 4, 3 GHz Processor

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