Having problems with your Insignia D300a PC Desktop ?

Still can't get on the internet

\015 Hello! I tried the solution that your tech told me to and I am still having the same problem. I have also noticed that there is no domain name or a homepage listed when we try and get on the internet. The home page is greyed out and won't let you enter anything in it. I don't know what goes in the domain name spot but I know something is suppose to. Please help!\015\012\015

Answers :

Hey! I had bad news, but now I also have good news. First let me tell you about the solutions you gave me to try and then I will tell you what I did.
\015\012Tried Solutions:
\015\012Typed in cmd and then ping 66.94.234.13 and I didn't exactly get four messages that said "request timed out. What I did get was four messages that said "Destination host unreachable" and ping stats were: sent = 4 R'cd = 0 Lost = 4
\015\012and then,
\015\012I did ping 127.0.0.1 and I got
\015\012127.0.0.1:bytes =32 time<1ns/TTL = 128 (four times)
\015\012and stats were: sent = 4 Rc'd = 4 Lost = 0
\015\012
\015\012I also found that my computer info is as follows:
\015\012Microsoft Windows XP version 5.1.2600, copyright 1985-2001
\015\012INSIGNIA D300a/D400a
\015\012Intel (R)
\015\012Pentium (R) 4 cpu 2.80 GHR
\015\0122.80 GHZ
\015\012504 MB of RAM
\015\012email-Outlook Express
\015\012internet call: Netmeeting
\015\012
\015\012Anyways, after trying the above solution I had decided that this weekend I would just load up the PC and take it to the Geek Squad at Best Buy.
\015\012
\015\012And then,
\015\012I was looking at the Desktop PC user manual and came across the: Restoring the computer to an earlier operating state. And so, I tried it and restored the computer back to 3-10-08 (1 month earlier) and guess what-----IT WORKED!!!!!!! Yeah! Now we have internet again.
\015\012
\015\012Now, what caused the problem? The best we figure is my son ran a Avanquest System Suite 8 (the ultimate all-in-one for PC security, anti-virus, anti-spyware, maintenance & privacy disc. on the computer. We bought this at Wal-mart when it was time to renew our Norton anti-virus and spyware stuff. He ran it on the computer and was pleased that when done it seemed to speed the computer up and he said it had found one virus and removed it. Now we think when it removed that, that it also removed the internet explorer. Because it was after that we found out the internet wasn't working. We ran our System Restore disc as well, so now our system should be back to the original state as when we purchased it.
\015\012Now, my question is: Since I last night I restored the system to an earlier operating state. (which was after I had already ran the System Restore disc), do I need to run the System 8 disc again. Will that virus it removed be back on the computer or did the Restore Disc take care of removing that as well? I figure if I run the System 8 disc again and it removes my internet again that at least now I know I can put it back by just restoring to an earlier operating state. What do you think?
I will try what you have suggested as soon as I get home tonight.
\015\012Thank you for all your help. We would love to go to DSL but we live in the country and it is not available our area yet.
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