Having problems with your IBM ThinkCenter M50 (8189A1UJ) PC Desktop ?

Windows 2k Pro crash with HP J5780 printer and M50 Thinkcenter

\015 Windows 2k Pro with latest fix packs will blue screen and crash when attaching / booting up with an HP Officejet J5780 All-In-One printer on am IBM Thinkcentre M50. It requests startup Windows normally, then selecting that, it black screens, dies, and I have to reboot without the USB port connected with the J5780.. I've checked other USB ports on the M50 and all react the same way - blue screen upon connecting the printer into a USB port and powering on the printer. HOWEVER The same HP Officejet printer will connect and startup fine with same Windows 2K + fix pack 3 on an IBM Thinkpad A30.\015

Answers :

Hi There !!

Thank you for writing to Fixya.com

This is quite critical problem & I am sure enough the computer on which Windows is crashing because of older version of the dll file loading up while you are connecting the printers. The first & last troubleshooting of these steps would be actually to 'Analyze the Crash Dump'. Here's what, I can suggest that could fix.

1. Restart the Machine & don't plug the printer.
2. Open the Control Panel & remove all the Software for the HP from Add\\Remove Program
3. Now delete the temporary files & folders from the computer, to do that: Start -> Run -> Temp, Clear all the files from this folder. Also again Start -> Run -> %Temp%, Clear all the files from this folder too.
Then, Start -> Run - > Prefetch & clear out the folder.

4. Now configure the computer in Clean Boot, to do that check the link below: http://support.microsoft.com/kb/281770

5. Once you have configured the computer in Clean Boot, Restart the computer in the Normal Mode.

6. Download the latest driver for the Printer from HP & install it.

Then restart the computer & connect the printer.

Hope this would help.

Anurag Shukla
Assuming you have SP 3 on 2000, it's possible the USB ports are bad.  Try a different USB device ie mouse, flash drive etc to verify whether the USB port is bad.  If this is the case, you can either purchase a USB 2.0 card and install it on your PC or run without USB ports.   
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