Having problems with your HP TouchSmart IQ770 PC Desktop ?

Keyboard, mouse, front USBs,DVD recorder not working

\015 Have an HP touchsmart IQ770. desktop PC\015\012I was working on the computer when the electricity went off and back on quickly. Now the keyboard and mouse as well as the front USB ports (back ones work) won't work. Also it doesn't recognize the DVD burner. The printer hooked into the back works. I have "reconnected" both the mouse and the keyboard--many times.\015\012I hope someone can HELP!! Thanks.\\\015

Answers :

Your USB ports on your computer are plug and play. If you have issues with your USB port, it is port related, driver related or device related. The following solutions will help you identify the problem to resolve your USB port issues.
\012 To Identify a Working USB Port
\012 Begin troubleshooting your USB ports by checking Device Manager to see if your USB ports or hubs are working properly.
\012
    \012\011
  1. Click the Start button. ClickControl Panel.
  2. \012\011
  3. ClickSystem and Maintenance.
  4. \012\011
  5. ClickDevice Manager.
  6. \012\011
  7. Double-clickUniversal Serial Bus controllersand check to see if all your USB ports, hubs and controllers are functioning correctly. Any devices not functioning will have a yellow exclamation mark in front of them.
  8. \012\011
  9. If Device Manager shows any USB ports, hubs or controllers are not functioning, check for updated drivers.
  10. \012
\012

To Update the USB Port Driver

\012 An out-of-date BIOS driver can create issues with your system recognizing the USB port.
\012\012
    \012\011
  • Watch a Video on Steps to Update Bios on Your Computer.
  • \012\011
      \012\011\011
    1. When the update process is complete, your computer will restart again to load the operating system with the new driver version installed.
    2. \012\011
    \012
It sound like your USB Ports is the problem. Go to the Hardware manager delete the USB Ports and then shutdown and power back up.
\015\012The system then should reinstall the USB Ports and associated drivers. If not the USB Ports were probably fried by the power outage.
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