Having problems with your HP PC Laptops ?

My pavillion dv6700 starts up then goes black

\015 My pavillion dv6700 starts up then goes to the windows error recovery screen. there i am offered to launch startup repair or start windows normally. if i start windows normally i get a blue screen and then the pc turns itsself off. if i select launch startup repair it says "windows is loading files", goes to a black screen and eventually all i get is the curser moving around it.\015

Answers :

Hi,\015\012Sorry to hear about this. I presume you can't log in in "Safe mode" (pressing the key "F8" while booting) and then to a system restore (available under Accessories -> System tools -> System restore)\015\012Nor you have the Windows Recovery Console available to you , nor an original Microsoft Windows CD/DVD (not a HP one) to use to try to do a soft recovery.\015\012If I'm correct on the points above, then sadly at this stage it seems you have a fundamental issue with your machine. I recommend that you take out the recovery disks you got with your machine. Inserting the main recovery disk and then rebooting the PC will launch a recovery console by HP.\015\012This will make a last attempt to fix your PC or, if all fails, return your PC to the "brand new state". Bare in mind that going to the full restore option will delete ALL the files currently your PC.. hence leaving it, just as the day your bough it.\015\012If you don;t have a back up of all your files, you'll need either: Create a boot disk that allows you to connect an external hard drive to copy all your data or ask a local mate or PC shop to extract your drive and copy teh data before you do a full recovery.\015\012
\015\012Once again, sorry to hear about your issue but I'm sure worst case, you'll succeed at getting your machine working again (even if it means a factory reset).\015\012
\015\012Ed
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