Having problems with your HP PC Laptops ?

USB ports inop

\015 HP Pavilion DV9428nr. The USB ports will power up devices that are connected but the system doesnot recognize the device. wireless mouse, USB printer, and ext HD are all powered up but they are not recognized by the system\015

Answers :

Hello
\015\012
\015\012Go the the device manager, open my computer and right click on a blank space and choose propperties. Device manager should be in the upper left corner. Once you are in device manager, at the bottom there should be a Univeral serial bus controller heading. Open it up and if you see any yellow excamation marks there, the drivers for the USB ports are not loaded.
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\015\012If you are using Windows Vista or Windows 7, the drivers should automatically be loaded. If you are using windows XP, which has a smaller database, you must install the driver for each device seperately.
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\015\012One other thing you can do, is to plug the DD in and restart your computer, have a look and see if the USB HD is listed under HD.
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\015\012Hope this can help you.
\015\012
\015\012Kind regards
\015\012Andrea
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