Having problems with your HP PC Laptops ?

I cannot pick up a internet connection

\015 We have 2 computers, 1 picking up the connection but the laptop wireless LAN is on but will not pick up the interenet, the computer just closed itself down last week whilst using skype..\015\012states limited connectivity only\015

Answers :

Click on Start - Control Panel - then Network Connections - then right click on your Wireless Network connection - click on Properties.
Then in "This connection uses the following items, scroll down to Internet Protocol (TCP/IP) and click on Properties. Under the General Tab make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. Click OK.

If you do not see TCP/IP in the Wireless Network Connection then click on the install button and then install the TCP/IP driver.

IF TCP/IP is OK then before you do the following, turn off or disconnect the power to your wireless router, wait for 1 minute before connecting the power again. Wait till the LED lights indicate that it is on line again and the wireless is on then :-

Click on Start - Control Panel - then Network Connections - then right click on your Wireless Network connection - click on View Available Wireless Networks
Do you see your wireless network (ie. your wireless router)?
If so click on your wireless router and then click Connect.

You can also click on Repair to try to reconnect to your wireless router.
Let me know if it works.
Repair Help & Product Troubleshooting for HP PC Laptops

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